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Utility Program Specialist

Traverse City, MI


Posted on January 21, 2019

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About Utility Program Specialist




NMCAA is seeking a Seasonal, Part Time Utility Program Specialist


The purpose for this program is to meet the needs of Utility Program customers and work to resolve problems or concerns they have.


Essential Functions include:

Customer Advocacy and Casework
  • Setting and administering appointments with clients seeking energy assistance, including using the MI Bridges system to access referrals.
  • Maintaining an understanding of NMCAA programming to provide referrals as appropriate.
  • Maintenance of complete customer files in FacsPro with case notes as appropriate.
  • Performing client advocacy with utility companies and vendors.
Customer Education
  • Create appropriate self-sufficiency plan through needs assessment, vendor advocacy, energy education, financial counseling and/or case management.
  • Educating clients on Affordable Payment Plan options as applicable.
Minimum Skills Required:
  • Excellent computer skills.
  • Excellent customer service and interpersonal communication skills.
  • Excellent organizational skills and attention to detail.
  • Self-motivated, a cooperative and effective team member.
  • Ability to handle multiple tasks with multiple interruptions

Qualifications include:

  • Bachelor’s degree or equivalent
  • Experience working in human services or related field
  • No experience necessary, although 1 to 2 years in a customer service and/or human service setting and with low-income populations preferred

Wage is $13.71 and is located in Traverse City

This is a seasonal, part time position


Job at a Glance

About Northwest Michigan Community Action Agency

How to Apply