Under general supervision, installs telecommunications network equipment at a customer site or at an organization location. Interprets service orders, circuit diagrams and electrical schematics. Installs, rearranges and removes telecommunications equipment and associated wiring. Verifies work order information and receipt of all necessary equipment and information. Also serves as the point of contact for users to receive support and maintenance with telecommunications equipment. Resolves telecommunication system failures through isolation, analysis, and troubleshooting of problem areas.
QUALIFICATIONS/REQUIREMENTS: Must have one of the following (required):
Â· Associate’s degree (preferably IS/Business or healthcare emphasis) with two years’ relevant experience (IS/Business or healthcare)
Â· Bachelor’s degree (preferably IS/Business or healthcare emphasis)
Â· Four years in healthcare or IS/Business experience
Experience in Information Systems (IS) beneficial
Experience in healthcare beneficial
The ability to escalate more complex issues to appropriate IS staff required.
Basic knowledge of Microsoft Office required.
Provide basic one-on-one education to users required.
Adheres to all policy standards in house as well as industries best practice required.
Basic electronic background required.
Basic troubleshooting skills on communication systems required
Basic knowledge of downtime operations required
Blueprint reading required
Experience managing hardware, software and project budgets beneficial
Basic knowledge of all of items below (beneficial):
Voice over IP
Two-way Radio system
Centrex Phone System
Small Key Systems
Voice Mail System
Call Accounting System
Â· Ability to work independently required
Â· The ability to follow detailed instructions required
Â· Customer service skills required
Â· Must be able to distinguish between all colors required
Â· Ability to train entry level staff required
Â· Previous experience working with Telecommunications equipment required
Â· Prior experience working in a secure environment beneficial
Â· Ability to work with analysts, vendors, and others to troubleshoot and develop new documentation and processes beneficial
Under the general supervision of a Manager but may receive advice and assistance from the Director of Information Systems, Lead Computer Operator or Analyst(s). A working relationship with all Information Systems staff must be maintained.
A professional working relationship with staff from user departments, other regional healthcare facilities, and hardware vendors must be maintained.
The operator is under the supervision of the on call Manager whenever the Manager is unavailable.
No managerial and supervisory responsibility.
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