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Store Support Associate

Traverse City, MI


Posted on April 25, 2018

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About Store Support Associate

The Store Support Associate is responsible for providing a great Member experience, contributing to the overall financial performance of the store by adhering to operational processes in the store, including Stockroom organization, Stock Locator process, Merchandise Pick Up, Receiving, Return Processing, Item Disposition, Merchandise Return Notices, Fill Floor, Unit Integrity, Web to Store. Also responsible for resets, replenishment, Ad set and Out of Stock, Pull Lists, activities in the Footwear Department.

Responsible for activities within the responsibilities of the Store Support team: a including Stockroom organization, Stock Locator

process, Merchandise Pick Up, Receiving, Return Processing, Item Disposition, Merchandise Return Notices, Fill Floor,

Responsibilities/Skills/Experience Requirements


  Takes ownership for enhancing the customer experience by greeting all Members in a professional and engaging manner demonstrating a Members First experience

  Assist other Store Support associates with Unloading DC trucks, moves merchandise to appropriate staging locations, and maintains stockrooms in a neat, orderly, and safe manner and executes all new receipt functions

  Serves Members promptly at Merchandise Pick Up

  Performs Fill Floor process multiple times per day based on business need, pulling and staging merchandise both in the stockroom and on the floor

  Executes Footwear Display verification and Floor Sample scans and completes follow-up actions

  Locates and pulls merchandise on Out of Stock Pull List and stocks/replenishes the merchandise on the floor and performs accurate count updates and inventory adjustments

  Locates and pulls merchandise and fixtures to support sales floor resets and performs all aspects of the reset

  Completes minor repairs of stock and Member merchandise

  Versed in the benefits of Shop Your Way, the elements of a WOW experience, and able to sell the program to Members

  Adheres to merchandise and inventory protection standards.

  Performs promotional ad setup and take down without error or omissions in assigned areas

  Follows all store standards for backroom

  Responsible for keeping the Footwear department ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers

  Adheres to merchandise protection standards

  Performs other duties as assigned


  Basic reading, arithmetic, and writing and oral communication skills

  Working while standing for long periods of time

  Lifting and holding bulky and large-sized merchandise, up to 50 lbs.

  Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical movements required by the job

  Associates under the age of 18 — prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions

  Basic Internet navigation skills


  Retail Experience

  Good Organizational Skills


  High school diploma or equivalent

  Less than one year of related experience

  18 years of age or older

Job Function: Sales Support

Payroll Location: 02180: Sears Traverse City MI

Store/Unit: 02180

Sears Req Type: Hourly

Equal Opportunity Employer / Disability / Vet.


Employer’s Job# 927794BR

Please visit job URL for more information about this opening and to view EOE statement.

Job at a Glance

About Sears, Roebuck and Co.

How to Apply