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Softlines Associate

Traverse City, MI


Posted on March 14, 2018

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About Softlines Associate

The Softlines Associate is responsible for enhancing the experience of Members and driving sales, providing courteous and proactive support to Members by accurately and efficiently completing sales and service transactions at the center aisle or exit cash wraps. Maintains a Members First environment by consistently completing POS checkout procedures, ensuring the sales floor is ready all day, completing resets, assisting with fill floor replenishment, processing ad set, stocking apparel new receipts and maintaining price integrity.

Responsible for all selling, merchandising and checkout activities within Sotlines and Home, and also supports whole store activities as


Responsibilities/Skills/Experience Requirements


  Takes ownership for enhancing the Member experience in the store and at every touchpoint. Provides the highest degree of Member service by making the Member the first priority. Demonstrates the right behaviors in the selling process and takes ownership for identifying needs and recommending appropriate solutions

  Versed in the benefits of Shop Your Way, credit and leasing, warranty and protection plans

  Greets any Members in a professional and engaging manner demonstrating a Member First experience and supporting local execution of SYW related initiatives

  Completes Member transactions accurately and efficiently using POS and online systems, including sales, returns and exchanges in accordance with authorized processes

  Assist Members to find the products they are looking for by walking them to the areas of the store and assisting with merchandise selection

  Completes Member transactions accurately and efficiently at the point-of-sale

  Utilizes Web to Store and Store to Home and other integrated retail processes as methods to enhance the Member’s shopping experience

  Sets non-promotional, promotional, and seasonal signing, including store-wide and event signing if assigned to perform this activity. Performs promotional ad setup and take down without error or omissions. Sets and maintains sales floor to national merchandising and presentation standards

  Assists store leadership, where appropriate, in resolving or facilitating the resolution of Member issues

  Completes merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non-peak hours

  Stays current and understands the implications of upcoming events, product updates, selling process requirements, and Company/business initiatives

  Adheres to merchandise protection standards

  Responsible for keeping the department ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for Members

  Performs other duties as assigned


  Basic reading, arithmetic, and writing and oral communication skills

  Working while standing for long periods of time

  Lifting and holding bulky and large-sized merchandise, up to 50 lbs

  Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical movements required by the job — Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical movements required by the job

  Associates under the age of 18 — prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions

  Basic Internet navigation skills


  Retail Experience

  Good Organizational Skills


  High school diploma or equivalent

  Less than one year of related experience

  16 years of age or older

Job Function: Sales

Payroll Location: 02180: Sears Traverse City MI

Store/Unit: 02180

Sears Req Type: Hourly

Equal Opportunity Employer / Disability / Vet.


Employer’s Job# 920081BR

Please visit job URL for more information about this opening and to view EOE statement.

Job at a Glance

About Sears, Roebuck and Co.

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