The role is designed to provide dedicated local support for a client utilizing one or more products. This position will serve as the primary point of contact as it pertains to operational issues, management of the temporary workforce, and service delivery. He/she will act as an extension of the client-s human resources department by developing and maintaining the relationship with the client and temporary employees through best in class service. Working in conjunction with branch operations and shared services staff, the individual will have a broad range of operational responsibilities resulting in strong client and candidate engagement levels. These responsibilities include, but are not limited to, working with hiring managers to understand staffing needs, facilitating the process to acquire temporary staff, ongoing support of the temporary staff, problem resolution, and overall adherence to contractual service level agreements. In order to be effective, he/she must demonstrate an understanding of the client-s business, processes, procedures, and policies. This individual will be held accountable for meeting and exceeding the overall level of service delivery for the client location he/she supports, including client and candidate outcomes. The success of this individual will be highly impacted by their ability to establish strong working relationships with the client and the development of effective partnerships with the operational support functions within Kelly (e.g., operations, sales support, and product groups).
Recruitment and Candidate Placement
Maintains thorough understanding and knowledge of current hiring practices, recruitment strategies, and staffing industry trends
Analyzes client recruiting needs and works with account team to develop and deliver recruiting strategy
Develops and maintains relationships with recruiting sources
Involves local field operations in recruiting activities, as appropriate
Ensures successful implementation of strategic recruiting plan
Ensures timely candidate placements and healthy pipeline of qualified candidates
Understands client-s needs to create accurate job order and successful candidate placement
Maintains regular communication with client regarding order status and candidate updates
Facilitates the selection process including: screening and assessing candidates, administering evaluations, conducting interviews and reference checks, and making hiring decisions
Develops and delivers client orientation/on boarding programs for temporary employees
Maximizes temporary employee conversion and direct hire fee income
Deploys and maintains temporary employee recognition and retention programs
High School Diploma or equivalent, Marketing, or related field relevant experience
2 years recruiting, staffing or vendor management experience
Demonstrated experience in screening, hiring, orienting, training, assigning, and managing temporary employees. Must also be able to market candidates to hiring managers and negotiate salary rates.
Must be able to function in complex and matrix environments with multiple stakeholders
Ability to develop strong working relationships with all levels of individuals is essential
Good communication (both verbal and written), negotiation, interpersonal and decision making skills are required. Individual must be able to function independently/autonomously yet know when to get management involved. Must also be comfortable presenting to and influencing many levels of management both within Kelly and the client
Must be innovative in their approach, willing to take risks and operate successfully in ambiguous situations
Attention to detail – with the ability to multi-task, use sound judgment and prioritize are necessary
Strong leadership, problem solving and decision making skills required
Must have proficient computer skills including Word, Excel and PowerPoint, Outlook, Social Media, Facebook, Twitter, LinkedIn, etc.
If interested please contact us at 231-947-8532 or via e-mail [email protected]
About Kelly ServicesÃÂ®
As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. KellyÃÂ® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Why Kelly Â® ?
Services Â® , we work with the best. Our clients include 95 of the Fortune
100 â¢ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services Â®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.
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