Provides clerical duties in a physician office setting. Greets and registers patients. Verifies patient demographic and insurance information. Meets the communication needs of the patient/family, office staff and physicians.
Registers all patients, gives new patients medical forms to complete.
Verifies patient demographic, employment and insurance information.
Explains billing policies and collects copayments, when necessary.
Schedules new and return appointments.
Explains registration process and assists new patients with office practices.
Answers the telephone in a professional and courteous manner; takes messages and directs calls to appropriate staff members.
Reviews patient schedule sheets each day, pulls the next day charts, prepares charts for new patients and files charts that are complete.
Maintains a daily patient log and cash drawer records.
Interacts with patients/families in a professional manner.
Demonstrates the ability to be flexible and organized.
Maintains a good working relationship with all physician office staff.
Performs other duties as assigned; including medical records filing.
Maintains established office policies and procedures on safety, infection control, patient confidentiality, performance improvement and fire prevention.
Participates in a team approach, interacting effectively with all team members.
High school graduate or equivalent.
One (1) to three (3) years of medical office reception experience preferred.
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