SUMMARY: Provides clinical and administrative support at the Advanced Wound Center. ENTRY REQUIREMENTS High School graduate or GED equivalent is required. One year clinical experience in a physician office, ambulatory, or healthcare setting is required. CENA or EMT experience preferred. Effective verbal and written communication skills are required. ORGANIZATION: Reports to the Coordinator of the Advanced Wound Center. All patients served SPECIFIC DUTIES 1. Supporting the Mission, Vision and Values of Munson Healthcare. 2. Embracing and supporting the Performance Improvement philosophy of Munson Healthcare. 3. Promoting personal and patient safety. 4. Using effective customer service/interpersonal skills at all times. 5. Demonstrating adherence to all policies and procedures. 6. Strictly adhering to patient confidentiality. 7. Maintaining a professional working relationship with staff members, ancillary services and medical staff. Administrative Duties 8. Assisting with day-to-day operations as required for optimal patient care. 9. Answering phones 10. Scheduling appointments 11. Processing referral 12. Checking in and checking out patients 13. Assembling charts 14. Entering charges into STAR 15. Supporting care coordination 16. Using computer applications Clinical Duties 17. Provides personalized care for patients while assuring a timely patient flow through the office. 18. Documenting and updating pertinent medical record requirements 19. Turning over rooms 20. Managing Inventory/Stocking rooms 21. Assisting provider with patient care 22. Performing patient intake 23. Taking clinical photographs 24. Acting as an advocate for the patient in his/her interactions with health care services. 25. Attending staff meetings and development programs. 26. Directing own continuing education activities and keeping skills current, expanding knowledge base and complying with recertification/registration requirements as necessary. 27. Performing all duties listed in department specific competencies. 28. Performing other duties and responsibilities as assigned.
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