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Patient Access Representative I

Petoskey, MI

Website:
https://nlx.jobsyn.org/ffcfcbaa1863460c96d036abecf00440151

Posted on August 10, 2018

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About Patient Access Representative I

Patient Access Representative I

Department:Patient Access

Schedule:Full-time

Shift:Variable

Hours:variable days with afternoons every 3rd weekend and holidays

Salary Range:$12.91 Commensurate with experience

Job Details:

JOB SUMMARY

The Patient Access Representative is responsible for completing tasks in pertaining to registration, financial clearance, insurance verification, cashier, etc. The Patient Access Representative is often the first person to interact with the patient and family; providing a critical first representation of McLaren Northern Michigan. If you have a superior level of customer service and the ability to always greet our patients with a smile, whether on the phone or face-to-face, this is the perfect position for you!

RESPONSIBILITIES

· Must be able to understand, explain, calculate, analyze and interpret all documentation.

· Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.

· Complies with HIPAA regulations and Patient Bill of Rights.

· Communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.

· Works independently in a self-directed, non-confrontational, collaborative manner.

· Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.

· Promotes positive internal and external relations by actively seeking and being responsive to customer feedback.

· Participates in continuous quality improvement projects.

· Performs other duties as directed.

REQUIRED QUALIFICATIONS

· Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted.

· Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculator with high level of quality outcomes.

PREFERRED QUALIFICATIONS

· Working knowledge of CPT, HCPCS, and ICD-10.

· One year experience in hospital financial or patient service.

· Alpha Numeric Data Entry 2500 kspm (40 WPM).

About McLaren Health Care

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