Associates Degree or 2 years formal education or equivalent experience
Medical Terminology required or successful completion of medical terminology course in the probationary period. Failure to complete medical terminology will result in termination of employment.
Work Experience: Two (2) years work experience in customer service, healthcare or business related field.
Keyboard â Computer Skills: Advanced keyboard, mouse, computer and Microsoft Windows skills. Must have knowledge and ability to learn, access and utilize 10+ of the computer programs listed below in the probationary, when appropriate for respective department.
The applicant will be expected to learn and maintain proficiency in applications relative to the position
Must be able to pass a typing test of at least 40 words per minute with under 6 errors.
Other Entry Requirements : Knowledge of ICD coding preferred.
Proven ability to communicate effectively with both public and co-workers orally and in writing, and the ability to work positively with all levels of staff in completion of job responsibilities.
The person must be highly mobile to assist patients, family and visitors when needed.
Under the general supervision of the Manager, Patient Access Services and the Patient Access Services Coordinator(s).
Must be self-directed, motivated and able to work independently.
Working relations with all ancillary departments and co-workers.
Exercises a high degree of control over confidential medical information.
Performs other duties as assigned by the PAS leadership team.
Customer Service Responsibilities:
Greets and directs patients and/or families to testing and surgical areas in the facility. Transports or arranges for transportation of patients via wheelchair, as needed.
Obtains/verifies all required patient information and enters the information into the registration system following the screen flow in an accurate manner. Completes all assigned registrations in an expedient manner subject to department requirements.
Reviews completed registration forms with patient before releasing to patient care areas.
Responsible for distribution and documentation of the Privacy Notice for HIPAA regulations. Documents presence of Advance Medical Directives and provides information for all adult patients. Provides Patient Rights information. Explains authorization of treatment, release of medical records, assignment of insurance benefits, and HIV testing in the event of an accidental exposure and secures signature from patient. Contacts family of minor children presenting for care to secure permission for treatment when guardian is unavailable.
Educates and informs patients of insurance requirements as needed.
Inputs and updates all insurance information in appropriate screens.
Verifies eligibility of all insurances available on line.
Identifies primary and secondary insurance.
Obtains claim numbers and verifies that claims are established for Workmen’s Compensation and Auto Insurance.
Refers patients to Assistance Coordinator to obtain financial assistance and/or refers patients to Patient Accounting for payment arrangements when appropriate.
Collects cash/credit card payments on accounts for deductibles, co-pay, patient balances, including monthly statements. Prepares and balances daily bank deposits.
Uses appropriate scheduling systems to schedule various appointments.
Registrars with scheduling assignments can expect their duties to be adjusted with the growing demands of our customers.
Additional Emergency Department duties:
Perform PRT turnovers.
Follows ED’s additional patient identification protocol
Follow “DOE” process for unidentified patient
Combine accounts when a DOE is identified
Register after hours patients for all services
Ability to work in a crisis environment
Prioritize patient registrations based on level of care required
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