*Â Willingness to accept the most effective role.
*Â Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
*Â Welcomes guest by greeting, answering questions, responding to requests.
*Â Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
*Â Directs guest to room by showing location on resort map.
*Â Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
*Â Collects revenue by entering services and charges, computing bill, obtaining payment.
*Â Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
*Â Reconcile pay-per-view movie and game system with property management system.
*Â Print appropriate reports and distribute to management.
*Â Print express check out folios to be distributed by security to departures.
*Â Completion of Manager on Duty training.
*Â Assist accounting in the completion of researching any out of balance amounts each night.
*Â Batch credit cards and gift cards; research variance each night.
*Â Ensure operating systems (Micros and OPERA) balance each night.
*Â Research any balances in PI accounts nightly and check them in and out each night.
*Â Organize credit card receipts by type nightly.
*Â Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.Â
*Â Previous hotel and OPERA experience would be preferred.
*Â Must be flexible regarding scheduling as it is based on business demands.
*Â Successful completion of criminal background check and drug screen.Â
*Â Lift up to 10 lbs.
*Â Sit and/stand for long periods of time.
*Â Work 3rd shift-must be flexible regarding scheduling as it is based on business demands.Â
All qualified applicants will receive consideration for employment without regard to race, color, religion, , national origin, disability or veterans’ status.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Employer’s Job# 5000344372506
Please visit job URL for more information about this opening and to view EOE statement.
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