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Medical Assistant-Certified

Traverse City, MI


Posted on February 5, 2019

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About Medical Assistant-Certified

The schedule for this position is 8:30 a.m.-5:00 p.m.


Provides clinical and/or administrative support in the medical practice to include: Family Practice, Cardiology, Urology, Rheumatology, Infectious Disease, Neurosurgery, Endocrinology and Hematology/Oncology.


  • Must be credentialed, registered or certified as a Medical Assistant.

  • Certification with American Association of Medical Assistants is preferred.

  • Must maintain entry level requirements.

  • Experience with Electronic Health Records is required.

  • Must possess the ability to communicate effectively and the ability to work positively with all. Assertiveness, organizational skills, effective time management, flexibility and self-motivation are essential.

  • Must be able to meet physical demands such as bending, stretching, kneeling, twisting, lifting, patient transfer, pushing, pulling, and utilizing proper technique, etc.

  • Must be able to lift 30 pounds.

  • BCLS certification preferred.


Reports to the Medical Practice leader which can include: Coordinator, Manager and/or Practice Administrator.


  • Supports the Mission, Vision and Values of Munson Healthcare

  • Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

  • Promotes personal and patient safety.

  • Has basic understanding of Relationship-Based Care (RBC) principles, meets expectations outlined in Commitment To My Co-workers, and supports RBC unit action plans.

  • Uses effective customer service/interpersonal skills at all times.

  • Demonstrates adherence to all policies and procedures.

  • Strictly adheres to patient confidentiality. Interaction with customers is expected to be friendly, appropriate and accurate. As a direct contact with patients and families, this individual must create a professional image through outstanding telephone courtesy, pleasantness, the ability to keep their composure and the use of judgment and tact in dealing with others.

  • Maintains a professional working relationship with staff members, ancillary services and medical staff.

  • Perform all duties listed in department specific competencies.

  • Provides personalized care for patients while assuring a timely patient flow through the office.

  • Act as an advocate for the patient in his/her interactions with health care services.

  • Assist health care providers when requested.

  • Assists with day-to-day operations as required for optimal patient care.

  • Attend staff development programs.

  • Directs own continuing education activities and keep skills current, expand knowledge base and comply with entry level requirements.

  • Knows the physical requirements of the job and works within the guidelines of the department. Performs job duties safely at all times, utilizing learned body mechanics and transferring/lifting techniques. Plans actions to promote safety. Reports any unsafe situation/equipment according to hospital procedure.

  • Ability to communicate effectively using various forms of communication (digital/verbal) with all members of healthcare team.

Administrative duties (may include, but not limited to):

? Answering phones

? Greeting patients

? Documenting and updating pertinent medical record requirements

? Coding and filling out insurance forms

? Scheduling appointments

? Arranging for hospital admissions, referrals, and laboratory services.

? Using computer applications

Clinical duties (may include, but not limited to):

? Taking medical histories

? Explaining treatment and procedures to patients

? Timely follow through and completion of referral requests

? Preparing patients for examination

? Assisting the physician during exams

? Collecting and preparing lab specimens

? Preforming basic laboratory tests including blood draws

? Instructing patients via standardized pathways and protocols

? Preparing and administrating medications as directed by the physician.

? Injections

? Removing sutures and changing dressings

? Other clinical services as required by specialty

? Performs other duties and responsibilities as assigned.

Job at a Glance

About Munson Medical Center

How to Apply