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Manager North Flight Ground Transportation

Traverse City, MI


Posted on October 29, 2018

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About Manager North Flight Ground Transportation


Manages the day-to-day operations of the North Flight ground divisions. Has 24/7 responsibility for employee schedules and activities, supervision and discipline, hiring and firing, quality of care and safety.


Graduate from a state-approved EMS program with current Paramedic licensure in the State of Michigan required.

Healthcare related Associates Degree preferred.

Previous leadership or management experience preferred.

Three years paramedic experience in an active Advanced Life Support (ALS) EMS System required.

Current American Heart Association’s Advanced Cardiac Life Support Certification required.

Current ITLS (International Trauma Life Support) or PHTLS (Prehospital Trauma Life Support) Certifications required.

Current CPR certification.

Current AHA (American Heart Association’s), PALS (Pediatric Advanced Life Support) required.

Current AAP (American Academy of Pediatrics) NRP (Neonatal Resusciation Program) required.

Current NIMS 100, 200, 700, 800 required (NIMS 300, 400 required in 1 year of hire)

Must hold and maintain a valid Michigan Driver’s License and maintain a satisfactory driving record, as defined by the North Flight insurance carrier.

Must successfully complete a State of Michigan criminal background investigation.

Must successfully complete pre-employment Drug and Alcohol Testing and maintain satisfactory test results for continued Drug and Alcohol Testing in conjunction with the established North Flight, Inc. and Munson Healthcare Policy(ies) for same.

Successful completion of North Flight and all applicable medical control authority written and/or oral protocol examinations.

Successful completion of the Munson Medical Center/Munson Healthcare pre-employment physical examination and North Flight physical agility test.

Successful completion of North Flight EMS Orientation Program.

Effective verbal and written communication skills, including participation in presentations to other professionals and the public.

Computer literacy/skills required.


Manages the day-to-day operations of the North Flight ground divisions. Has 24/7 responsibility for employee schedules and activities, supervision and discipline, hiring and firing, quality of care and safety.

Functions within approved North Flight policies and protocols for pre-hospital and inter-hospital advanced life support.

Participates in budgetary planning, implementation, and ongoing analysis and payroll for the ground EMS divisions.

Works with other members of the management team regarding billing and collections and payroll systems and data.

This position reports to the North Flight Director. Has a continuous working relationship with North Flight coordinators and clinical employees, area Medical Control Authority Managers and Medical Directors, as well as hospitals, agencies/providers, MDCH, and the area medical community.


Cares for patients in the age category(s) checked below:

X–No direct clinical contact with patients


Excellent interpersonal relationship skills required.

Excellent written and verbal communication skills required.

Must exhibit positive leadership skills and maintain favorable relationships within the medical and greater community, including the public, management, governmental agencies and other area emergency service providers.

Must have the ability to plan, supervise and coordinate activities and be willing to engage in quality improvement efforts.

Must have knowledge of general management principles and techniques, organization and function of EMS rules, regulations and policies and procedures.


  • Must have the ability to exercise good judgment in management decisions and be able to work with minimal supervision to accomplish desired objectives.

  • Must be able to research specific problems/concerns and present facts for action by others within reporting responsibility. Identifies and analyzes problems, including those involving staff and hospital departments and develops solutions to same.

  • Is innovative and makes recommendations regarding improvements in patient care and operations.

  • Must be self-motivated.

  • Must be able to foster, create, lead and participate in teams in a positive manner.


  • Paramedical work involves a wide variety of duties and environments. Duties range from repetitious maintenance of vehicles and living quarters to unique and demanding extrication problems. Often the work atmosphere consists of extreme weather conditions without adequate lighting, space, safety and/or personnel.

  • The Paramedic must be adept in carrying, lifting and extrication maneuvers that do not negatively impact patients, fellow workers, or self. Safety is a responsibility and Paramedic knows the physical requirements of the job and works within those guidelines.

  • Performs job duties safely at all time, utilizing learned body mechanics and transferring/lifting techniques. Plans actions to promote safety. Reports any unsafe situations/equipment according to hospital procedure.

  • Works under physical and mental pressure produced by working with patients during emergency and non-emergency transports.

  • May be exposed to communicable diseases.

  • Must be willing to work all type of shifts (i.e. 12 or 24 hour schedules or on-call systems) including nights, weekends and/or holidays, and within all North Flight Ground Divisions as assigned.


  • Maintains current Michigan Paramedic Licensure as required by the Michigan Department of Consumer & Industry Services, EMS Division, and Level of Function within the MCA.

  • Maintains current certifications: AHA (American Heart Association) ACLS (Advanced Cardiac Life Support) and PALS (Pediatric Advanced Life Support), NRP (Neonatal Resusciation Program), and Trauma (either ILTS or PHTLS).

  • Participates in on-going quality improvement/assurance programs and associated in-services/meetings.

  • Identifies and assists in meeting professional and educational needs of self and other staff.


Supports the Mission, Vision and Values of Munson Healthcare

Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

Promotes personal and patient safety.

Uses effective customer service/interpersonal skills at all times.

Provides direct patient care as a paramedic.

Responsible for gathering and interpretation of applicable data/statistics related to ground operations and finances.

Serves as liaison, to all applicable local emergency medical providers. Works with the Director to enhance relationships with hospitals, governmental bodies and emergency response agencies.

Works to develop and maintain public relations and community service programs.

Performs other duties and responsibilities as assigned.

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