Passes required bilingual fluency & conversation skills, knowledge of interpreting and ethics of interpreting assessment in order to be considered a qualified medical interpreter; this includes knowledge of medical terminology as required by regulation. Agrees to maintain required certification or qualifications for medical interpreting.
Demonstrated exemplary customer relation skills and professional demeanor, with proven ability to communicate effectively and accurately, verbally and in writing with all levels within the organization and with outside agencies.
Position requires a high degree of confidentiality regarding information available within the department and hospital.
This position exists within the Division of Quality and Patient Safety, working directly with the Risk Management, Patient Relations, and Interpreter Services team, and has direct reporting responsibility to the System Director of Risk Management.
Has contact with physicians, other health care professionals, and Munson Medical Center staff at all levels.
AGE OF PATIENTS SERVED
Cares for patients in the age category(s) checked below:
Neonatal (birth-1 mo) Young adult (18 yr-25 yrs)
Infant (1 mo-1 yr) Adult (26 yrs-54 yrs)
Early childhood (1 yr-5 yrs) Sr. Adult (55 yrs-64 yrs)
Late childhood (6 yrs-12 yrs) Geriatric (65 yrs & above)
Adolescence (13 yrs-17 yrs) All ages (birth & above)
X No clinical contact with patients
Supports the Mission, Vision and Values of Munson Medical Center (MMC).
Embraces and supports the Performance Improvement philosophy of Munson Medical Center. We will provide services that meet our customers’ requirements every time.
Promotes personal and patient safety. Knows the physical requirements of the job and works within those guidelines. Performs job duties safely at all times, utilizing learned body mechanics and ergonomics. Plans actions to promote safety. Reports any unsafe situation/equipment according to Hospital procedure.
Customer service skills including patience, clear communication, and the ability to triage phone calls from patients, family members, visitors, and other hospital department personnel. The ability to establish priorities, meet tight deadlines, problem solve complex issues and work independently at times with spontaneous interruptions, is vital to successful job satisfaction.
Provides language interpretation services for patients/families receiving healthcare.
a) Assures that patient/family member(s) know precisely what each speaker has said, rendering all messages accurately and completely, without adding, omitting, or substituting information.
b) Replicates the register, style, and tone of the speaker.
c) Maintains objectivity during interpretation, not allowing personal judgments or cultural values to bias interactions.
d) Adheres to the National Council on Interpreting in Healthcare Standards of Practice and Code of Ethics.
- Maintains required certification or qualifications for medical interpreting.
a) Sign language interpreters who want to work in the state of Michigan must list their interpreting credentials with the Division on Deaf, DeafBlind, and Hard of Hearing and have a valid Michigan certification card in order to be considered legally eligible to work in this state.
b) An interpreter who desires to work in specialized settings is required to obtain Michigan Endorsements which have separate eligibility requirements for each applicable Endorsement.
c) Maintains identification card indicating skill level and endorsements held.
d) Michigan certified interpreters (American Sign Language only) must also comply with the Deaf Person’s Interpreter Act and the Qualified Interpreter-General Rules (MCL 393.5001-393.5095).
e) Maintains continuing education credits as required per regulation.
Acknowledges and agrees that the names and information learned during an interpretation session is personal and highly confidential. Employee will not, directly or indirectly, divulge or disclose any interpreted information to any person, firm, association or retain any information which is included or otherwise protected under the HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 (HIPAA) regarding the appointment. After the interpretation service has been performed, the employee shall return or destroy any and all paperwork, notes or other material generated, obtained or used in the interpretation to MHC, Language Access Services/Patient Relations Department. Michigan certified interpreters (ASL only) are bound by the HAD-RID Code of Professional Conduct which stresses confidentiality of interpreted information.
Performs other duties and responsibilities as assigned.
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