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Housekeeping Supervisor

Traverse City, MI

Website:
http://www.countryinns.com/traversecitymi

Posted on August 6, 2018

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About Housekeeping Supervisor

Maintains guest rooms and common areas by providing housekeeping services; responding to guest and management requests; resolving complaints.

Duties:
* Accomplishes housekeeping human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

* Meets housekeeping operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.

* Meets housekeeping financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.

* Prepares work priorities by obtaining list of vacant rooms that need to be cleaned immediately, and list of prospective check-outs.

* Provides room availability information by informing manager or desk clerk of rooms ready for occupancy.

* Resolves customer complaints by investigating and taking corrective actions.

* Maintains hallways and lobbies by conducting visual inspections of furniture, walls, and floor coverings; taking or recommending needed actions to management.

* Contributes to team effort by attending periodic staff meeting with other department supervisors; discussing company policies and patrons’ complaints; making recommendations to improve service and operations.

* Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.

* Keeps housekeeping supplies ready by inventorying stock; placing orders; verifying receipt.

* Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

* Enhances housekeeping and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

* Ability to perform all aspects of areas supervised to include performing housekeeper tasks as needed.

Skills/Qualifications:
Supervision, Staffing, Safety Management, Thoroughness, Equipment Maintenance, Managing Processes, Developing Budgets, Initiative, Planning, Customer Focus, Listening

Job at a Glance

About Country Inn & Suites, Traverse City

How to Apply