ENTRY REQUIREMENTS Mature, responsible and compassionate person. Ability to effectively communicate and uphold the policies and mission of the Hospitality House with guests, referral agents, potential donors, and community representatives. Self-motivated with good organizational skills. Previous experience in a Hospitality House, the hospitality industry, customer service or health care preferred. Ability to assume residential status in the Hospitality House, when needed. ORGANIZATION: Responsible to and under the direct supervision of the Hospitality House Residential Coordinator. Collaborates and consults with hospital personnel (patient liaison, MSW, etc.), community representatives and civic groups in defining and meeting the needs of the Hospitality House guests. SPECIFIC DUTIES Supports the mission statement of Munson Medical Center (MMC): Munson Medical Center is the core of a regional health system. In partnership with physicians, we provide quality, compassionate, comprehensive and cost-effective services for improvement of the health of our patients and the communities we serve. Embraces and supports the Continuous Quality Improvement (CQI) philosophy of Munson Medical Center: We are committed to the name “Munson” meaning excellence. We will provide services that meet our customers’ requirements every time. Adheres to Exceptional Skills with People (ESP) House Rules at all times. Acknowledges that safety is a self-responsibility. Knows the physical requirements of the job and work within those guidelines. Performs job duties safely at all times, utilizing learned body mechanics and transferring/lifting techniques. Plans actions to promote safety. Reports any unsafe situation/equipment according to Hospital procedure. Helps to maintain a supportive atmosphere for patients/families while they are guests at Munson Manor Hospitality House. Reports any unsafe situation/equipment according to Hospital procedure. Works with Environmental Services to assure that the house is always clean and rooms are prepared to receive guests after being vacated. Available for emergencies as needed. Enforces the Hospitality House policies and procedures. Oversees house operations in the Residential Coordinator and Manager’s absence. May be required to work a rotation shift. Welcomes guests and other visitors, answers questions and provides directions and local information. Responsible for answering the phone, taking reservations, and assisting with general questions. Assists with kitchen duties; including, setting up breakfast service and basic cleaning. Assists with linen delivery and restocking. Responsible for guest check-in and check-out. Responsible for processing payments made by cash, check, or credit card. Responsible for balancing daily financial transactions at the end of each shift. Maintains guest confidentiality at all times. Lifting of supplies may be required. Lifting/assisting guests in and out of wheelchairs may be required. Performs other duties and responsibilities as assigned.
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