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Help Desk Technician/Paid IT Intern (Aug-Dec)

Interlochen, MI

Website:
http://interlochen.org

Posted on July 26, 2018

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About Help Desk Technician/Paid IT Intern (Aug-Dec)

Interlochen Center for the Arts, one of America’s most prestigious institutions for arts education, performance and fine arts presentations seeks to hire Help Desk Technician/paid seasonal interns in our IT department. The positions will work late August through December and be paid an hourly rate. On-campus housing is not available for an hourly position.

Interlochen’s Technology department serves a wide constituency base within and outside of the institution. The help desk specialist plays a critical liaison role between the department and its customers for day-to-day technical support.

Major duties and responsibilities include:  

  • Installing, deploying, and maintaining Apple and HP computers and Cisco IP voice equipment.
  • Logistical and tactical support for media and audio-visual equipment.
  • Administering the departmental work order system as directed.
  • General help desk support, both over the phone and in person, as directed.
  • Office duties as assigned.
  • User training.
  • Other technical support as assigned.

Qualifications:
The successful candidate must have the knowledge, skills or abilities in:

  • Exemplary customer service skills in-person, on the phone, and through e-mail.
  • Apple and Microsoft operating systems.
  • Understanding of basic networking concepts like VLANs and IP troubleshooting.
  • Understanding of Cisco IP Telephony
  • Network and Audio/Visual cabling.
  • Basic understanding of Microsoft Active Directory.
  • Working knowledge of Apple and Microsoft operating system security.
  • Apple, PC, and HP Printer hardware and software repair and maintenance.
  • User training
  • Clerical accuracy
  • Interest in learning new skills.

Job at a Glance

About Interlochen Center for the Arts

How to Apply