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Traverse City, MI


Posted on August 13, 2018

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About Greeter/Transporter-MMC


Exceptional people skills in relationship to visitors, patients, the general public, and MMC staff.

Demonstrates competency in body mechanics and transferring people in and out of vehicles.

Must have appropriate physical ability to lift and assist patients and visitors when necessary.

Have the ability to work independent and part of the Greeter team.

Must have possession of a valid driver’s license.

Must be able to communicate effectively and in a courteous and tactful manner with visitors, patients, hospital staff, and the general public.

Must be able to work flexible hours and understands work may be performed in adverse weather conditions.


  1. Supports the Mission, Vision and Values of Munson Healthcare.

  2. Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

  3. Promotes personal and patient safety.

  4. Uses effective customer service/interpersonal skills at all times.

  5. Reports to the Loss Prevention Manager and Director of Risk Management.

  6. Assist visitors, patients, and the general public at the front entrance to MMC.

  7. Aid patients and visitors with complete and accurate directions to all hospital areas.

  8. Performs patient transfers to and from vehicles and wheelchairs.

  9. Coordination of vehicular traffic at the circle drive to the lobby entrance.

  10. Insure the immediate area is a safe and clean environment; responsible for removal of snow and debris.

  11. Interaction with Patient Escorts and Patient Access staff to facilitate admittance and discharge of patients, bags and/or carts of patient flowers and belongings.

  12. OP, Admitting, Patient Registration in getting patients registered.Notify them when a patient is alone and needs to be registered, or has a driver and will be in after they have parked the car.Verify the patient is pre-registered for OPS and can go back to the proper area.If escort is unavailable, take the patient to the proper location.

  13. Separating wheelchairs to proper locations within the hospital, i.e., ED, MPB, OP Admitting, etc.

  14. Escorting patients/visitors in wheelchairs to proper locations, i.e., OP Admitting, MPB, OP Surgery, OB, Procedure Room Eye Clinic, etc.

  15. Communicate with the Info Desk to facilitate patient pick-up when they are discharged.

  16. The Greeter is responsible for driving the courtesy shuttle will ensure visitors and patients are transported to their appropriate destinations, i.e., parking area to/from hospital front entrance and/or Munson Manor in a courtesy and safe manner.

  17. The driver will adhere to all of the above Greeter items as appropriate to service hospital patients, visitors, employees, vendors, and the general public.

  18. This listing of specific duties is not intended to be all inclusive but is representative of the overall function of the job.Duties are subject to change.

About Munson Healthcare

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