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Front Desk Supervisor

Traverse City, MI

Website:
http://www.americasjobexchange.com

Posted on April 26, 2018

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About Front Desk Supervisor

Duties:

*  Willingness to accept the most effective role.

*  Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.

*  Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.

*  Oversees daily front desk operations and manages daily room inventory.

*  Welcomes guest by greeting, answering questions, responding to requests.

*  Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.

*  Establishes credit by verifying credit cards or obtaining cash.

*  Directs guest to room by showing location on hotel map.

*  Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.

*  Provides concierge duties to guest by answering any inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.

*  Maintains records by entering room and guest account data.

*  Collects revenue by entering services and charges, computing bill, obtaining payment.

*  Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.

*  Attends room or group meetings in the place of Front Office Manager when needed.

*  Secures guest’s valuables by processing lost and found to the housekeeping department.

*  Contributes to team effort by accomplishing related results as needed.

*  Is accessible for agents at the front desk. 

QUALIFICATIONS:

*  Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.

*  Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.

*  High School Diploma or equivalent experience. 

PHYSICAL REQUIREMENTS:

*  Ability to lift 30lbs.

*  Ability to stand/sit for long periods of time.

*  Ability to bend, stretch and twist. 

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

 

Employer’s Job# 5000344372606

Please visit job URL for more information about this opening and to view EOE statement.

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About Great Wolf Resorts

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