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Educator/Coordinator Cadillac

Cadillac, MI


Posted on August 4, 2018

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About Educator/Coordinator Cadillac



Associate degree in a Business or Healthcare related field required. In lieu of associate degree, consideration will be given to individuals with recent relevant experience and education.

National Certification in Health Information Technology/Administration preferred.

Requirescustomer relations seminar, i.e. dealing with difficult people.

Successful completion of a Medical Terminology class is required.

Previous Experience

Two or more years in Health Information Management (HIM) required within a hospital setting.

Previous experience handling multiple telephone calls and filing systems required

Previous experience and the ability to educate staff in the following software

applications or processes :



Microsoft Office – Advanced

Microsoft Publisher

Chart tracking/deficiency system

Powerchart – All facilities


Scanning of paper-based documents


STAR Account Inquiry

Information Release Systems

Application Extender

Electronic Birth Certificate

Policy & Procedure System (Siemens)

Right Fax

Block Signature

Task Queues

Message Center/Steal Proxy


Ability to apply Joint Commission requirements, HCFA regulations, HIPAA regulations, Medical Staff Rules and Regulations, and department procedures when reviewing a medical record to identify deficiencies that could jeopardize hospital certification, legal and/or financial status.

Demonstrated proficiency in records management/maintenance

Demonstrated ability to coordinate staff activities

Exceptional organizational skills required.

Exemplary customer relation skills and proven ability to communicate effectively and accurately, verbally and in writing with all levels.

Demonstrated ability in working and problem-solving with hospital medical staff


Demonstrated ability to effectively handle sensitive and high stress situations, establish priorities and meet tight deadlines.

Demonstrated ability in the use of correct grammar, spelling, formatting and punctuation skills

Advanced typing/keyboard/computer skills

Advanced keyboarding skills and/or advanced word processing & advanced

spreadsheet/database applications, diverse applications

Ability to work independentlywith constant interruption of activities and noise

This position’s organizational contact requires the exercise of a high degree of diplomacy and discretion. Supports hospital and managerial decisions.

No managerial responsibilities, but has the ability to act on behalf of the

management staff in their absence.


X No clinical contact with patients.


  1. Supports the Mission, Vision and Values of Munson Healthcare

  2. Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

  3. Promotes personal and patient safety.

  4. Has basic understanding of Relationship-Based Care (RBC) principles, meets expectations outlined in Commitment To My Co-workers, and supports RBC unit action plans.

  5. Uses effective customer service/interpersonal skills at all times.

  6. Participates as an active team member of the HIM Leadership Team, promoting the team’s mission and department and organizational goals.

  7. Assesses need for, develops, and coordinates continuing education and clinical education programs/activities.

  8. Facilitates development of competency testing for all HIM staff.

  9. Represents HIM Department at inter and intra departmental meetings.

  10. Assists in creation of all policies, procedures, guidelines, job descriptions, etc., including typing and distribution.

  11. Educates employees on selected hospital and departmental policies and procedures.

  12. Assists with the interviewing process of job applicants.

  13. Orientates new employees to the HIM Department.

  14. Coordinates daily and weekly functions within the HIM clerical section (i.e. activities/scheduling, standardization of processes, orientation and training, productivity and quality standards, policy development/revision, etc.).

  15. Participates in discussions about new programs and service line problem solving. Leads daily, weekly, and/or monthly process improvement activities; stresses team participation.

  16. Assists department management with regard to budget data collection (i.e. price research, reconciliation of charges to Management Responsibility Reports).

  17. Acts as liaison to the Medical Staff for all record completion activities.

  18. Acts as a resource person regarding questions related to departmental operational issues. Directs inquiries to other appropriate persons.

  19. Responds to customer complaints, problem solves and gathers information to help diffuse problem situations. Presents information to management staff, as necessary.

  20. Educates employees in departmental software applications.

  21. Coordinates the activities of special projects within the HIM Department.

  22. Supports managers in accomplishing specific section goals and department goals.

  23. Acts as a resource person for employee questions and concerns in management’s absence.

  24. Performs technical duties in the absence of HIM Specialists, Senior HIM Clerks and other employees, as requested or needed.

  25. Coordinates and maintains selected portions of the Clerical Ladder process.

  26. Compiles data for Joint Commission reporting.

  27. Processes electronic time cards for accuracy and reports attendance for the Management Staff. Adheres to Human Resource policies for FMLA, jury duty, on-call, etc., and monitors eligible time off under these policies.

  28. Maintains and updates departmental orientation materials, as well as assists management staff with the technical aspects of new employee issues, i.e. mailboxes, supplies, etc.

  29. Schedules appointments, meetings and coordinates educational programs for the Managers and staff, as appropriate; preparation of handouts, equipment and room setup.

  30. Transcribes various materials for the HIM Department and the Patient Financial Services group when requested.

  31. Places orders for the Department from multiple vendors.

  32. Performs other duties as assigned.

Job at a Glance

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