The Communication Specialist provides the link between North Flight EMS providers and the customers they serve. They are responsible for coordinating and documenting transfers, and providing excellent customer service and enhancing safe operations.
High school graduate or GED, with a working knowledge of northern Michigan geographical regions.
Typing, office skills and computer experience to include basic word processing and keyboarding skills.
Ability to understand follows complex oral and written instructions.
Demonstrated ability to maintain effective working relationships with other employees, agencies and the general public.
Demonstrated ability to stay calm in stressful situations.
At least one (1) of the following is desired: Emergency Services experience; previous dispatching experience; completed dispatch training course; OR emergency dispatch certification.
Must successfully complete a State of Michigan criminal background investigation.
Must successfully complete North Flight pre-employment Drug and Alcohol Testing and maintain satisfactory test results for continued Drug and Alcohol Testing in conjunction with established North Flight, Inc. and Munson Healthcare Policy(ies) for same.
Successful completion of Munson Medical Center/Munson Healthcare pre-employment physical examination, to include a hearing test.
Successful completion of North Flight Communication Center Orientation Program.
Must be able to work days, nights, weekends and holidays.
Reports to North Flight Communication Center Coordinator
POPULATIONS SERVED, COMPETENCIES, INCLUDING AGE OF PATIENTS SERVED
Cares for patients in the age category(s) checked below:
_Neonatal (birth-1 mo) _Young adult (18 yr-25 yrs)
_Infant (1 mo-1 yr) _Adult (26 yrs-54 yrs)
_ Early childhood (1 yr-5 yrs) _ Sr. Adult (55 yrs-64 yrs)
_Late childhood (6 yrs-12 yrs) _Geriatric (65 yrs & above)
_Adolescence (13 yrs-17 yrs) _All ages (birth & above)
X No direct clinical contact with patients
Supports the Mission, Vision and Values of Munson Healthcare.
Embraces and supports the Performance Improvement philosophy of Munson Healthcare.
Promotes personal and patient safety.
Uses effective customer service/interpersonal skills at all times.
Conducts self in a professional manner while on duty, displaying a neat and clean appearance in prescribed attire. Collaborates with healthcare professionals in the transport of the patient. Respects the needs and rights of co-workers, patients and the public.
constant working contact with physicians, nurses, other hospital staff, managers, director, administrative staff and general public
Attends job related in services, meetings and continuing education programs. Maintains working knowledge of all communication procedures, polices and federal regulations relating to operation of the ground ambulances services.
Operates specialized communication equipment.
Dispatches ground ambulances on inter-hospital and pre-hospital transport requests.
Provides all required communication support to ensure smooth, safe and efficient ground transfers. Often many transfers occur simultaneously.
Performs other duties and responsibilities as assigned.
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