ABOUT YOU: Â
You treat people and commitments with respect.Â You recognize the importance of gaining trust from others, working with integrity, and upholding the values of your team.Â You are cool as a cucumber under pressure and approach challenges with an open mind, always looking for a fair solution.Â Your peers and previous employers would attest to your strong work ethic and resourceful nature.Â You are self-motivated and enjoy working independently â thatâs a big part of this position.
You listen to understand, and you enjoy sharing knowledge with those who are less experienced than you.Â The smile you bring to work will absolutely impact those around you, so you do your very best not to leave it at home. You have high aspirations and donât want to be siloed on an internal IT staff; you see the bright future of the managed service model.Â You want to work someplace where people carry their weight, but also know how to have fun and be friendly.
ABOUT THIS POSITION:
The Desktop Deployment Coordinatorâs primary responsibility is to ensure deployment of end user computers for Safety Net clients is done in a thorough and timely manner that leads to high client satisfaction.Â This position coordinates the work of peers and interns for machine prep and goes on-site to meet with clients and physically install equipment and train people on its use.
The person who currently holds this role is an Army National Guard reservist.Â He will be leaving in February for extended, high-level training.Â The individual selected to replace him will start in early January 2019 to allow for ample mentoring time.
Critical Success Factors in this position:
- Customer service acumen, meticulous attention to detail, and strong desire to lead
- Key Tasks and Responsibilities:
- Workload management and coordination
- Client-facing deployment
- Desktop deployment preparation (as needed for coverage for peers)
- Computer rebuilds
- Support queue backup
- Special projects as assigned
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