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Department Assistant-Human Resources/Onboarding

Traverse City, MI


Posted on March 12, 2018

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About Department Assistant-Human Resources/Onboarding


High school graduate plus 4 – 5 years of office experience.

Experience working under varied deadlines and properly prioritizing work to meet those deadlines. Experience working under changing circumstances with multiple interruptions.

Ability to work with a team and individually to develop, improve and implement departmental processes and procedures.

Demonstrated ability to provide excellent customer service and interact in a team oriented environment.

Knowledge of PC applications including Intermediate to advanced knowledge of Microsoft Office Suite.

Demonstrated ability to maintain a high degree of confidentiality and professionalism at all times.

Human Resources office experience highly preferred.

ORGANIZATION : This position reports to the Manager of Human Resources and will receive direction from other Human Resources staff. No managerial or supervisory responsibility.

Works as a vital member of the Human Resources Department and as such needs to work well as a team player.


The Department Assistant efficiently manages a large volume of customer service requests that are directed to the Human Resources office. This includes working directly with drop-in lobby traffic, appropriately directing appointments, responding to phone calls and email requests, and completing ongoing project work as assigned. The Department Assistant provides support to the Human Resources team and organizational staff by effectively administering the daily responsibilities of the front desk and onboarding areas.

General Responsibilities

  1. Supports the Mission, Vision and Values of Munson Healthcare

  2. Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

  3. Promotes personal and patient safety

  4. Uses effective customer service/interpersonal skills at all times.

  5. Provides exceptional customer service to employees, vendors, management and other internal/external customers.

  6. Promptly and professionally responds to questions, communications, telephone calls, etc. directing inquiries to appropriate departments/individuals.

  7. Prepares name badges for new hires and other badge requests as required.

  8. Prepares correspondence for Human Resources staff as requested. Must recognize priorities and alter work sequence to meet conditions.

  9. Maintains a neat and orderly working/reception area. This includes routing office mail appropriately and handling office supply orders and requests.

  10. Performs other duties as assigned.

    Onboarding Responsibilities

  11. Coordinates new hire process with the hiring manager and recruiter, with a high emphasis on customer care. Answers questions regarding general human resources procedures and hiring functions.

  12. Accountable for the accuracy and timely completion of all documents and data entry necessary for new hires to begin employment within hospital guidelines.

  13. Schedules employee health screens and other appointments necessary to begin employment.

  14. Conducts background check, fraud check, license and education verification and fingerprinting per hospital guidelines

  15. Tracks and enters new hire drug screen, safety packet, background check and education verification into database ensuring required items have been completed per hospital guidelines.

  16. Works with Staff Development to schedule RN/NA orientation, as well as New Employee Orientation.

Job at a Glance

About Munson Healthcare

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