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Delivery Driver-Customer Service Team

Traverse City, MI

Website:
http://www.prestonfeather.com

Posted on January 9, 2019

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About Delivery Driver-Customer Service Team

This position is front-line Customer Service with a commercial driver license. The delivery driver is responsible for helping maintain our Customer relationships; inventory and yard procedures and delivery of materials as carefully as if they were their own. Drivers’ responsibilities include ensuring product is stored and handled efficiently, all inventory movement in and out of the yard is recorded accurately, and deliveries are made to optimize loads, customer needs and are completed as scheduled. Customers picking up material in our yard receive exceptional service and are on top of the priority list.

Essential Job Duties:

  1. Communication
    1. Good Communication Skills and Customer Presence
    2. Communicate proactively with dispatch and purchasing: material shortages, quality issues, etc.
  2. Accountability
    1. Customer care and satisfaction
    2. Other Preston Feather team members
    3. Demonstrates Preston Feather core values in work and all interactions with customers and Preston Feather staff
  3. Customer Service in the Yard
    1. Ensure customers picking up material in yard are waited on
    2. Pick, load, prompt & courteous service
    3. Do not allow customers to load their own material (risk of safety, inventory errors, culls, etc. in addition to poor customer service)
  4. Yard Duties
    1. cleanliness, organization, general maintenance
      1. yard, vehicles, lifts
  5. Yard inventory handling and control:
    1. receive, pick/load, cycle counts, culling/adjustments
    2. Load checks performed on every vehicle
    3. Ensure material is received properly
  6. Handle our inventory carefully – treat it like you own it
  7. Drive delivery vehicles safely and efficiently
  8. Physical strength and health to perform tasks
  9. Identify ways to improve our customer service, improve productivity and reduce costs
  10. Professional and Technical Competence
    1. Use computer effectively to perform inventory and delivery analysis tasks
    2. Industry and product knowledge – continuous learning
  11. Performs other related duties and projects as assigned by management team, or requested by customer

Job at a Glance

About Preston Feather Building Centers

How to Apply