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Customer Service Representative

Traverse City, MI


Posted on October 25, 2018

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About Customer Service Representative


Image result for the ups store logo

The UPS Store in Traverse City is seeking Customer Service Representatives


Job Duties include:

• Greet customers and determine how to exceed their expectations. 

• Deliver exceptional customer service through customer interaction and quality product delivery 

• Receive and process customer packages for UPS shipping, including lifting and weighting packages on scale, accessing Manifesting software, generating labels and retrieving from customer’s vehicle when requested 

• Record all sales transactions on POS (Point of Sale registers) and accurately process cash, check, money orders and credit card transactions. Print reports as requested 

• Pack contents for shipping using established procedures and products 

• Operate all other software packages like mailbox manager and scanning to email 

• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate copiers 

•Receive, sort and place mail in mailbox modules accurately. 

• Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies, being informed of product specifics (i.e. warranties, durability claims, pricing, etc.)


Full and part time positions available

Wage starts at $11 per hour


Benefits include:

Monthly incentives based on individual sales
Paid training
Opportunity to grow within company

Job at a Glance

About The UPS Store

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How to Apply