In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worldâs largest insurance brokers, our focus isdedicated to providing our customers with the peace of mind that what matters most will be protected â through unrelenting advocacy and tailored insurance solutions that put our clients in control.Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
The Customer Service Representative oversees the servicing of policies for Global Marineâs (a division of HUB) clients.
Managing Inbound Calls
Receive inbound calls including transferred calls from current clients
Place outbound follow-up calls for various reasons or documents
Answer questions about the product details, the company, and issues with account for the clients.
Assist clients with any technical issues experienced with website and escalate any issues tomanagement appropriately.
Perform account maintenance activities
Meet Quality Assurance Requirements and other key performance metrics.
Process all endorsements, diary information, follow up if necessary, answer questions/concerns for client.
Upon notification from Accounting that an account is past due, contact the insured via email for payment.
Upon renewal, shop markets if necessary for price & coverage. Communicate with the producer, the client and the carrier.
Other Administrative Tasks
Perform other job duties as they may be assigned including but not limited to processing renewals, scanning data into Navigator, etc.
Maintain a working knowledge of underwriting guidelines of multiple markets to properly service accounts.
The formal education and experience for a Customer Service Representative can vary. However, the following are commonly required for this position:
Demonstrated strong decision-making ability
Excellent communication skills, both verbal and written
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Flexibility with daily tasks
Fast and accurate typing skills
Ability to learn and navigate new software quickly
Strong ability to organize and prioritize
Excellent listening skills and the ability to ask probing questions, understand concern, and overcome objections
Must possess a professional and friendly attitude and be able to quickly develop a rapport with clients over the phone
Obtain a P & C Insurance License within 3 months of employment
Proactive with a positive attitude
Watercraft knowledge and/or boating experience
Flexible work hours during the boating season
Location: United States, Michigan, Traverse City
Required Education: High school or equivalent
Required Experience: Less than 1 year
Required Travel: No travel required
Date published: 29-Nov-2018
Department: Office Administration & Clerical
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
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