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Customer Service Representative

Petoskey, MI

Website:
https://nlx.jobsyn.org/cf658fa1a7984dd2adcf331cb89898ea151

Posted on August 10, 2018

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About Customer Service Representative

Customer Service Representative

Department:Communications

Schedule:Part-time

Shift:Variable

Hours:variable

Salary Range:$12.18 Commensurate with experience

Job Details:

The Customer Service Representative is involved in multiple work processes to facilitate coordination of patient care. To achieve organizational goals, the Customer Service Representative performs the following work processes: documentation, registration, scheduling and information management. Answers multiple telephone lines to direct incoming callers using SERVICE Standards Guidelines.

Education: High School Diploma/GED

Experience: Word processing skills, must be able to function in high stress situations including medical emergencies and disasters, multi-tasking.

Other Job Requirements: Must possess skills in expressing ideas and providing information to others (telephone and face to face) and eliciting the same. Must have outstanding customer service skills, follow scripting identified by the department and comply with the established customer recovery/complaint process. Sedentary position confined to desk 8-10-12 hour shifts.

Job at a Glance

About McLaren Health Care

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