Customer Service Representative
Salary Range:$12.18 Commensurate with experience
The Customer Service Representative is involved in multiple work processes to facilitate coordination of patient care. To achieve organizational goals, the Customer Service Representative performs the following work processes: documentation, registration, scheduling and information management. Answers multiple telephone lines to direct incoming callers using SERVICE Standards Guidelines.
Education: High School Diploma/GED
Experience: Word processing skills, must be able to function in high stress situations including medical emergencies and disasters, multi-tasking.
Other Job Requirements: Must possess skills in expressing ideas and providing information to others (telephone and face to face) and eliciting the same. Must have outstanding customer service skills, follow scripting identified by the department and comply with the established customer recovery/complaint process. Sedentary position confined to desk 8-10-12 hour shifts.
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