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Customer Service Lead

Boyne City, MI

Website:
https://nlx.jobsyn.org/635b8f1f416145c68da47447e530287b151

Posted on April 21, 2018

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About Customer Service Lead

NOTE: This position is only located at the Boyne City Family Fare store.


Welcome to SpartanNash! We are excited that you have chosen to apply with us today.

Please take a moment to review this position and then read the application overview and instructions below. Depending on the position you are applying for, the application process will take between 10 and 40 minutes.

SpartanNash is an equal opportunity employer (minorities/women/disabled/veterans)

VEVRAA Federal Contractor


Position Summary

To provide and maintain a high standard of customer service in the store’s front end operations; to supervise and direct all front end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.

Minimum Requirements

School Education

HS Graduate or Equivalent(GED)

Job Experience

Supervisory Experience

0 TO 2 YEARS

Responsibilities and Essential Duties

Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.

Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items

Knowledgeable of product locations in the store.

Know the Ad items, special prices, coupon deals or other features that apply to the store’s sales program.

Train others to perform all department activities and functions

Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.

Handle spoiled/damaged products per established guidelines.

Maintain a clean, attractive and well stocked department.

The above statements are intended to describe the general nature and levels of work being performed as assigned for this job. This is not intended to be an exhaustive list of all responsibilities, duties and requirements; additional responsibilities may be assigned as needed.

Knowledge, Skills Abilities

Proficient Computer (email, spreadsheets, etc)

Ability to read, write, comprehend, and intrepret documents

Accounting/Bookkeeping skills

Interpret/Analyze Financials

Develop/ Manage Budgets

Delegate/Direct/Implement

Suggestive Selling/Knowledge of Products

Detail Oriented

Job at a Glance

About SpartanNash

More jobs at SpartanNash

How to Apply