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Customer Care Professional

Cadillac, MI


Posted on October 19, 2018

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About Customer Care Professional

Job Title:  Customer Care Professional
Location:  Cadillac
Department:  Customer Experience Department
Reports To:  Customer Experience Manager / Delivery Value Stream Leader
Purpose of Position:
Manage customer orders and inquiries to provide superior service to our customers, thereby supporting business revenue goals and contributing to the long term growth of Avon Protection Systems
Key Responsibilities:
•    Responsible for all aspects of order processing in sales order systems for US and International orders received via email, fax, and telephone.
•    Process quotes, orders and returns
•    Assess customer requirements and provide basic product and technical assistance for order placement by utilizing catalogs, price lists and sales aids.
•    Resolve order issues as needed by working independently and with Sales, Manufacturing and Customer Service Manager.
•    Maintain daily sales order logs and reports and provide to management.
•    Respond quickly and professionally to customer inquiries pertaining to product questions, order status, pricing, etc.
Background & Skill
•    Minimum of two years of college, Associate’s or Bachelor’s degree preferred
•    Excellent written and oral communication skills required
•    Must have experience demonstrating judgment, tact and diplomacy in dealing with internal and external customers
•    Must be a self-starter and have the ability to solve problems and make decisions
•    Must be detail oriented and demonstrated accuracy
•    Must have strong organizational skills and be able to multi-task
•    Must be able to work in a fast-paced environment
•    Fluent in Spanish, Portuguese and/ or Canadian French preferred
•    Experience working in an industry supporting Military, law enforcement or fire-fighting preferred
•    Internal sales experience preferred

Job at a Glance

About Avon Protection Systems

How to Apply