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Complex Care Coordinator

Cadillac, MI


Posted on October 23, 2018

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About Complex Care Coordinator


Provides mental health services within school and community settings. Responsible for providing high quality behavioral health interventions via individual, group, and family counseling. Provides care coordination and participates in meetings and committees as assigned. Works closely with school personnel, primary care providers, and other professionals. Will occasionally provide school and community training presentations on identified topic areas.


  1. Assesses over time the health care, educational, and psychosocial needs of students and family members. Uses standardized assessment tools such as depression screening, functionality, and health risk assessment.

  2. Must have knowledge of Adverse Childhood Experiences (ACEs) and the ability to integrate ACEs screenings, education, and resilience interventions within schools and communities.

  3. Provide individual, group and family therapy, based on need (divorce, grief, stress, anger management, healthy relationships, mindfulness, etc.)

  4. Collaborates with school personnel, client/family, community, and members of the PHO behavioral and physical health team. Responsible for developing a comprehensive individualized plan of care with targeted interventions. Continually monitors client/family response to plan of care, and revises the care plan as indicated.

  5. Enhance awareness of mental health needs and services; promotes community understanding of mental health problems and encourages pro-active responses.

  6. Coordinates patient care through ongoing collaboration with PCP, client/family, community, and other members of the health care team. Fosters a team approach and includes client/family as active members of the team. Takes the lead in ensuring the continuity of care which extends beyond school boundaries.

  7. Maintains required documentation for all counseling and coordination activities. Will maintain data on activities and services provided.

  8. Works with school and PHO leadership to continuously evaluate process, identify problems, and propose/develop process improvement strategies to enhance a school and community behavioral health delivery of care model.

  9. Possess behavioral modification training, and knowledge of crisis intervention techniques.

  10. Foster effective communication with students, parents, staff members, and community members.

  11. Possess effective organizational and time management skills.

  12. Willing to provide services outside the traditional school workday when needed.

  13. Willing to provide home based services when appropriate.

  14. Perform any other duties as assigned by the supervising staff.


  15. Demonstrates customer focused interpersonal skills to interact in an effective manner with practitioners, the interdisciplinary health care team, community agencies, patients, and families with diverse opinions, values, religious beliefs, and cultural ideals.

  16. Demonstrates ability to work autonomously and be directly accountable for practice.

  17. Demonstrates ability to influence and negotiate individual and group decision-making.

  18. Demonstrates ability to function effectively in a fluid, dynamic, and rapidly changing environment.

  19. Demonstrates leadership qualities including time management, verbal and written communication skills, listening skills, problem solving, critical thinking, analysis skills and decision-making, priority setting, work delegation, and work organization.

  20. Demonstrates ability to develop positive, longitudinal relationships and set appropriate boundaries with clients/families.


  21. Support the mission, vision, and values of the organization.

  22. Treat others and their ideas with respect and dignity.

  23. Set a good example for others.

  24. Be an active coach for everyone in the organization.

  25. Maintain the highest standards of honesty, integrity, and communication.

  26. Insist on excellence and be accountable to one another.

  27. Build group cohesiveness and pride through teamwork.

  28. Demonstrate confidence in Wexford PHO and its workforce in all areas of the community.

  29. Value and promote creativity and the change process.

  30. Be a good communicator and listener; be available and visible.

  31. Develop yourself to your highest potential.

  32. Active participation in Quality Initiatives.

    Required Qualifications:

    • Master’s degree in a human services field required. MSW or MA in psychology or counseling psychology.

    • Minimum of a Master’s level license as a Mental Health Professional in the State of Michigan.

    • Experience with providing mental health services in a variety of settings (outpatient, school, home based, community).

    • Demonstrated knowledge and proficiency in best practice treatment of Mental Health Disorders.

    • Knowledge of chronic conditions, evidence based guidelines, prevention, wellness, health risk assessment, and client education.

    • Critical thinking skills and ability to analyze complex data sets. Ability to manage complex clinical issues utilizing assessment skills and protocols

    • Excellent assessment and triage skills. Ability to implement evidence base interventions and protocols

    • Demonstrates excellent communication–both verbal and written

    • Excellent interpersonal and facilitation skills

    • Ability to affect change, work as a productive and effective team member, and adapt to changing needs/priorities

    • Time management, priority setting, work delegation and work organization.

    • General computer knowledge and capability to use computer

    Preferred Qualifications:

    • Experience as a participant in continuous quality improvement

    • Experience or Knowledge of WRAPAROUND processes and how they can be applied

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