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Billing Coordinator-MMG

Traverse City, MI


Posted on August 3, 2018

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About Billing Coordinator-MMG


Bachelor’s Degree in Health Services Administration or Business related field preferred. In lieu of a degree consideration will be given to a candidate with 5 years significant, relevant revenue cycle experience.

Two years revenue cycle experience specific to professional charges is required.

Advanced systems aptitude. Proficiency with MMG’s practice management systems preferred.

Proven ability to communicate effectively/accurately both verbally and in writing required.

Must be able to work independently and prioritize projects and timelines within a flexible schedule. Problem solving is a major component of the job.

Able to operate under frequent stressful conditions due to constantly changing requirements in health care. Understands the process of change and how it affects human behavior.

Knowledge of physician practices and function(s) preferred.

Experience in the management of people preferred.


This position is under the general supervision of the Manager of respective revenue cycle department. This position is accountable for coordinating and facilitating the activities of the revenue cycle at all sites.

Department, team and individual goals guide daily work. Responsible to motivate employees, educate and communicate ideas, to assure achievement of said goals.

Must maintain a working relationship with all ancillary departments, physician offices, and their staffs.

Works closely with other areas of the financial division to assure excellent billing of accounts.

May assume additional departmental responsibility in the absence of the Manager


Supports the Mission, Vision and Values of Munson Healthcare

Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

Promotes personal and patient safety.

Has basic understanding of Relationship-Based Care (RBC) principles, meets expectations outlined in Commitment To My Co-workers, and supports RBC unit action plans.

Uses effective customer service/interpersonal skills at all times.

Exercises a high degree of control over confidential information.

Present a team oriented, leadership role, promoting vision, goal oriented direction and creativity within work teams.

Must be able to communicate, encourage, praise, motivate, prioritize, delegate, and plan workflows with staff to create an efficient and productive department.

Provides on the job training for staff in any aspect of their job, encouraging professional growth, recognizing the needs of others and providing the means of satisfying these needs.

Trains respective employees in departmental software applications.

Develops and maintains unit orientation manuals

Administers competency tests to new hires and/or existing staff.

Utilizes operation reporting to identify areas of opportunity for improvement.

Uses logic, data and reasoning for decision making

Uses process improvement techniques, including LEAN thinking in daily workflow

Measure staff quality and productivity.

Ensures metrics perform within established parameters

Enforce staff performance expectations, in accordance with departmental policy.

Consults with the Management in matters of non-routine staffing and discipline

Acts as a resource for process redesign

Works interdepartmentally with management support to solve process issues.

Determines most effective means of dealing with patients/family, physicians and visitors with varying attitudes and problems.

Assists with resolution of inter- and intra- departmental issues.

Facilitates and organizes daily staffing coverage and workflow for respective areas of responsibility, including preparation of a monthly work schedule.

Works with the Central Billing Office management team to develop agendas and conduct staff meetings, covering all required topics. Maintains attendance and minutes for meetings and assures communication of minutes and follow through on action assignments.

Facilitates interviewing and hiring for available positions.

May assume additional departmental responsibility in the absence of the Manager

Performs other duties and responsibilities as assigned.

Job at a Glance

About Munson Medical Center

How to Apply