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Automotive Service Appointment Coordinator

Traverse City, MI


Posted on August 2, 2018

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About Automotive Service Appointment Coordinator

To be considered for this position, you must apply at

Bill Marsh Buick GMC in Traverse City, MI has an opportunity for a Service Appointment Coordinator to join our successful service team! If you are a friendly, customer service oriented individual with a positive attitude we would love to hear from you!


  • Handle inbound and outbound phone calls with customers to schedule service appointments.
  • Act as the first point of contact for customers in need of service appointments.
  • Determine and document customer needs/understand their reason for calling.
  • Schedule service appointments by service advisor using computer scheduling system.
  • Place reminder calls to customers regarding pending scheduled service appointments.
  • Place follow-up calls to customers regarding recent service visit experience.
  • Build strong relationships with customers and dealership employees.
  • Maintain a high and consistent level of premium-brand, customer service and WOW customers.

Qualification Criteria:

  • High School Diploma or equivalent combination of education and customer service experience.
  • Pleasant and engaging phone persona – must be able to project a ‘smile’ over the phone.
  • Proven outstanding customer service.
  • Listen and record accurately.
  • Excellent interpersonal skills, both in person and over phone.
  • Call Center experience is preferred, but not required.
  • Proficient computer skills with ability to learn scheduling and other computer systems.
  • Team-oriented and flexible/multi-tasking.

What we offer:

Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement. In addition we offer growth and development opportunities to help you achieve your career goals.

To be considered for this position, you must apply at

Job at a Glance

About Bill Marsh Auto Group

How to Apply