DTE EnergyÂ Account Manager inÂ Traverse City, Michigan
The future is bright at DTE Energy! We are the largest electric and gas utility in Michigan with an aspiration to be the best-operated energy company in North America. We are a Fortune 500 company headquartered in Detroit, Michigan with businesses in 26 different states.
DTE Energy’s utility and non-utility businesses are poised for significant growth. We look forward to working with highly motivated and team-oriented individuals to energize our efforts of growing economically and environmentally.
We care for our employees and prioritize their health and safety first. Recently, DTE Energy has been recognized as an outstanding place to work and has received the following accolades:
* Gallup Great Workplace Award for 5 consecutive years
* 7th on Indeed’s annual “50 Best Places to Work” award
* Metropolitan Detroit’s 101 Best and Brightest Companies to work For
* J.D. Power Customer Satisfaction Award
* Professional Women’s Magazine/Black EOE Journal “Best of the Best”
* Computerworld’s 100 Best Places to Work in IT
* Best Employers for a Healthy Lifestyle Gold Award
* Detroit Free Press Green Leaders Award
The objective of this position is to sustain and increase Company revenue and profitability.Â Meeting this objective will be accomplished by establishing, enhancing and managing business customer relationships through increased customer satisfaction and loyalty.Â The assigned customer base will generally consist of residential customers and new home builders.Â The position’s primary responsibility is to proactively establish relationships and trust with the customers’ key decision makers through proactive customer meetings and outbound customer calls.Â The Account Manager will be DTE Energy’s single point of contact. The Account Manager will be responsible for overseeing the key processes associated with the installation of new main and service lines, providing price comparisons, managing customer relationships, and customer expansion activities, etc.
â¢Develop and maintain relationships with customers’ key decision makers primarily through
customer meetings by understanding customer’s needs, energy related applications and
â¢Work with customer portfolio to identify business opportunities and customer needs to
enhanceÂ customer relationships. Manage the customer service process and address service
â¢Work with customers and perform difficult rate comparisons to determine break even points
and investment recovery period associated with DTE Gas’s new service.
â¢Coordinate with customer and DTE personnel to facilitate and manage construction issues,
special load profile needs, administration of rules and policies, collection of associated
Customer Contribution and Connection fees, etc.
â¢Coordinate with builders and Gas Marketing to develop and implement specific
incentives/programs designed to increase natural gas usage.
â¢Contact customers regarding available products and Services and respond to their inquiries.
â¢Join professional related customer organizations.Â Actively participate in the organizations as
well as other community activities.
â¢Establish and maintain relationships with individuals at all levels of management in other
internal DTE Energy organizations who directly or indirectly impact and/or influence the level
of service received by assigned business customers.
â¢Use continuous improvement tools to identify defects and improve processes.
EDUCATION, EXPERIENCE AND COMPETENCIES
Minimum: Bachelor’s degree in Engineering, Business or other related field and the knowledge/capabilities typically acquired through 5-plus years of job-relevant experience, inclusive of marketing and sales or customer service experience.
â¢Either prior to or within a management-determined time frame subsequent to
accepting this job, complete company-sponsored (or sanctioned) classes in
basic natural gas, energy management, and sales and negotiating.
â¢Interpret complex rate/price information and resolve customer rate/price
â¢Proficiency in Microsoft Office applications sufficient to apply them with
minimal instruction or guidance; this level of proficiency is attainable through
5-plus year(s) of substantive experience with the applications.
â¢Competent in “multi-tasking” (i.e. the ability to prioritize and manage multiple
tasks, issues or projects that may include high-vi… For full info follow application link.
DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, , orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.
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