Registration – Patient Access Representative
SUMMARY: Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed. Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities. ENTRY REQUIREMENTS Education: Associates Degree or 2 years formal education or equivalent experience. Medical Terminology required or successful completion of medical terminology course in the probationary period to continue employment. Work Experience: Two (2) years' work experience in customer service, healthcare or business related field. Keyboard - Computer Skills: Advanced keyboard and computer skills. Must be able to pass a typing test of at least 40 words per minute. Other Entry Requirements: Knowledge of ICD coding preferred, proven ability to communicate effectively with both public and co-workers orally and in writing, and the ability to work positively with all levels of staff in completion of job responsibilities and the person must be highly mobile to assist patients, family and visitors when needed. ORGANIZATION Under the general supervision of the Manager, Patient Access Services and the Patient Access Services Coordinator(s). Organizationally reports to the Director of Patient Financial Services. May receive input/instructions from on-site clinical managers and Patient Financial Services Director. Must be self-directed, motivated and able to work independently. Working relations with all ancillary departments and co-workers. Patient Access Representatives responsibilities may include: Uses effective customer service/interpersonal skills at all times. Able to handle frequent demand of shifting priorities and deadlines with a broader scope of complexity. Exercises a high degree of control over confidential medical information. Verifies eligibility of all insurances available online. Additional Emergency Department duties: Bedside registration. Follows ED's additional patient identification protocol. Follow "DOE" process for unidentified patient. Combine accounts when a DOE is identified. Register after hour patients for all services. Ability to work in a crisis environment.