Manager Business Services-Surgical Services
Masters Degree in Business Administration, Finance, or related healthcare field preferred.
A minimum of five years of analytical and financial healthcare experience in a hospital or healthcare setting is required. Surgical Services and management experience preferred. Experience with analytical information systems in Surgical Services. Extensive experience in data mining and complex analytics for Surgical Services is preferred. Extensive experience with spreadsheet, database, and Microsoft Office software required. Experience with Surgical Revenue Cycle and charge-master development preferred. Experience in developing operating budgets and strategic business plans required. Experience in preparing complex analyses and detailed reports required. Must possess strong analytical and interpretive skills, with a propensity for thoroughness and attention to detail. Experience and proven skills in leadership and problem solving are required. Experience with project management and coordination required. Experience preparing and delivering both small and large group presentations to administrators, physicians, management, and others is preferred. Must possess strong oral and written communication skills. Must be able to communicate and interact effectively and professionally with physicians, administrators, management, staff, and individuals outside the organization. Must maintain confidentiality according to organizational guidelines. Reporting Relationship: Reports to Director of Surgical Services. Directs and supervises surgical scheduling, surgical supply team, surgical charge entry staff and data analyst. Primary customers: Director of Surgical Services, Medical Director of Surgical Services, Surgical Clinical Managers, Senior Management, Physicians, Surgical Staff and Vendors.
Specific Duties: 1. Supports the Mission, Vision and Values of Munson Healthcare 2. Embraces and supports the Performance Improvement philosophy of Munson Healthcare. 3. Promotes personal and patient safety. 4. Uses effective customer service/interpersonal skills at all times. 5. Responsible for organizing and directing the financial activities of Surgical Services 6. Applies knowledge of service line operations to improve financial performance. Recommend financial improvement opportunities as needed to help the organization meet financial performance targets. 7. Gathers clinical and financial data from various sources. Compile, analyze, summarize and present reports, graphs, business plans, projections, etc. Reach conclusions, make recommendations and facilitate redesign efforts as appropriate. 8. Develop, implement, and monitor financial systems to ensure accurate and timely financial reporting. 9. Collect, record and publish relevant data to reflect the provision of surgical services. Identifies emerging trends and patterns that support service delivery. 10. Directs and completes Surgical Data Activities including: a. Developing business plans and other focused analyses. Conducts cost/benefit analysis of project proposals. b. Analyzes and reports the results of changes within particular service lines and/or departments on a regular basis, including demographic, clinical, and financial information. c. Converts raw patient data to information for operational, tactical, and strategic decision-making, particularly within specific service lines and/or departments. Makes recommendations based on information. d. Provides key observations concerning personnel, supplies, equipment, and capital expenditures to primary customer, based on evaluation of financial and clinical information. Produces periodic statistical reports, documents, surveys, and other data requested by customers (Maintains Robotic Scorecard, Surgeon Governance Scorecard and Surgery Advisor to monitor Surgical Services Performance). 11. Responsible for maintaining surgeon blocks in PHS as well as robotic and room block schedule. Takes requests for any block changes from surgeons, pulls analysis for leadership decision making and communicates with surgeons. Responsible for quarterly block and room utilization reporting, distribution and follow-up. 12. Responsible for Supply Contracting and Inventory Management. In collaboration with NMSA and OR Supply/Equipment Analyst, develops, reviews, and coordinates purchasing contracts. Oversees and controls contracting and inventory processes to ensure operational efficiency. 13. Monitors supply and product usage in compliance with materials management. Facilitates value analysis and initiatives. Financial summary of requested new products/procedures. Collaborates with materials management and clinical staff to identify and implement supply utilization/expense savings. 14. Has primary management responsibility for the Surgical Services information system. Participates extensively in system development, ensuring that customer/operational goals for system are met. Serves as primary contact for analytical requests for information from this system. 15. Responsible for developing and monitoring operating budgets. Develops detailed models of operational plans. Monitors the results of monthly budget variances, thoroughly exploring and documenting reasons for variances from budget. 16. Responsible for the Capital Purchasing process. Creates and manages the Surgical Services capital equipment budget, prioritization list, and acquisition process. 17. Monitors Operating Room utilization. Produces information on block schedule metrics, physician utilization, and makes recommendations for improvements. 18. Responsible for revenue cycle activities within surgical services. Works with the revenue cycle coordinator, medical records, and patient accounts to ensure timely charge capture, charge master validity, and bill accuracy. Responsible for ensuring PA information has been sent for proper billing. 19. Maintains and creates pricing strategies within Surgical Services. 20. Actively participates with Administration and Surgical Services Leadership to identify and prioritize key initiatives and special projects for the department. Integrates financial modeling, analysis, and other data to support decision-making activities. 21. Serves as Surgical Services Project Coordinator for various constructions projects - new locker rooms, additional operating rooms. 22. Attends meetings in the Director's absence, as requested. 23. Serves as a liaison between ambulatory surgery center and surgical leadership team to enhance operations and collaboration. 24. Develops and cultivates physician and staff relationships. 25. Performs other duties and responsibilities as assigned.