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Job Description

IT Support Technician

Job Description and Responsibilities:

IT Support Technician

Coherent Inc. is a global leader in the development and manufacture of optics and lasers.

Our Global Information Technology Department is currently seeking an IT Support Technician for our facility located in Traverse City, Michigan.

Responsibilities:

  • Partner with local business and various project teams for IT initiatives
  • This role is responsible for coordination of incidents that require escalation to another team, within the company, third parties, and seeing these incidents through to completion
  • Provide end user support, maintenance, installation, and training.
  • Interact with employees and managers over the phone or hands on to resolve reported issues
  • Adjust ticket and phone queue availability based on current workload and/or projects
  • Troubleshoot problems using network and remote connectivity
  • Deploy hardware to on-site and remote users
  • Adhere to company and departmental policies and procedures
  • Additional duties and responsibilities as needed

Education and Work Experience:

  • Associates Degree or related experience
  • At least two year's experience desired
  • Windows 7/10 Operating Systems knowledge
  • Microsoft Office 2016/Office 365 knowledge
  • Understanding of Windows Active Directory Services to include move, add, and change requests
  • ITIL awareness
  • Ability to set priorites and see work through to completetion in a timely manner
  • Familiarity with IT networks
  • Ability to work independently and in a team
  • Experience administering small-medium size corporate server rooms
  • Experience with a ticketing platform such as Service-Now

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Company Info

Zip/Post Code
49684