Job Description

Financial Aid Specialist

Financial Aid Specialist

Category: Salaried Staff

Job Location: 1701 E. Front Street,
Traverse City, MI

Tracking Code: 1361-443

Position Type: Full-Time/Regular


Northwestern Michigan College

General Information

Job Title: Financial Aid Specialist

Department: Financial Aid

Prepared Date: 5/20/2021
Posted: 7/15/2021
FLSA Status: Exempt
Supervisor: Director of Financial Aid
Anticipated Starting Date: September 13, 2021
Salary: $42,170.00 ( to Salary Schedule)

Excellent benefits package, including medical, dental, paid sick leave, and tuition benefits. For more details about benefits, go to and click on Salaries and Benefits, or request a copy from the Office of Human Resources. This position is eligible for relocation pay.

Position Summary:

The position processes federal, state, and institutional financial aid in compliance with all federal, state, and institutional guidelines and consistent with the College's mission, values, and goals.

This position is responsible for the management of the Federal Direct Student Loan Program and Alternative Loan Programs, which consist of, maintaining in excess of $13 Million in student loan funds annually by determining eligibility, disbursement of funds, and making adjustments to funds.



• Associate's degree or two years of college completed
• Minimum of two years' experience in a complex business environment
• Customer service experience in a professional setting
• Ability to telecommute independently with a reliable internet connection, in addition to on-campus and wear appropriate Personal Protective Equipment PPE while on-campus
• Demonstrated experience using Banner enterprise system (or other database system)
• Experience applying laws and regulation
• Valid, unrestricted Michigan Driver's License or ability to obtain by start date

Essential Responsibilities:

(Critical) Analyzes and verifies financial aid data to determine student eligibility and financial need utilizing the Federal database systems and the banner system for different aid programs.

(Critical) Advises and counsels students and parents regarding eligibility requirements, application procedures and available financial aid programs.

(Critical) Processes financial aid applications in accordance with applicable guidelines and regulations, and determines and awards complex financial aid packages, involving grant, loan, work study, scholarships, etc.

(Critical) Communicates and maintains quality working relationships with a diverse student, parent, faculty/staff, and community population, offering information and professional guidance on Student Financial Services, Records and Registration or other NMC matters.

(Critical) Verify student loan eligibility and adjust awards through manual and automatic methods in keeping with Department of Education regulations.

(Critical) Certify all federal student loans through the Banner system as well as sending, receiving, and loading electronic files into NMC's system in compliance with Federal Regulations.

(Critical) Develop and maintain alternative loan programs in compliance with various private lender policies to provide students with additional options for financing their education in.

(Critical) Utilize other software like Scholarnet, NSLDS, COD, Secure File Transfer, EdConnect, and various Federal Government secured sites.

(Critical) Performs clerical and bookkeeping tasks including maintaining transaction/cash logs and issuing receipts. Prepares daily deposits for all receipts from students, parents, etc.

(Critical) Collects and processes financial aid documents in compliance with Federal and State regulations.

(Critical) Reconcile ALL loan programs monthly and annually with the United States Department of Education, and Scholarnet with NMC's system.

(Critical) Complete yearly renewal and management of ALL Loan Program to include Banner setup based on new federal regulations, policies, and procedures.

(Critical) Research and test all aspects of each financial aid releases of Banner (average 4 a year) by reading the Banner Release, COD User, and Banner User Guides and reporting any issues to the Help Desk.

(Critical) Consistently reviews United States Financial Aid Program Regulations, and applies the correct laws to the correct aid year, while awarding in two different aid years.

(Critical) Consistently research changes, and possible changes to the Federal Financial Aid Program to stay in compliance, while developing policies and procedures to assist students with them made by the United States Department of Education.

(Critical) Resolves any student loan disbursement issues with the Department of Education so funds can be released to NMC.

(Very Important) Participates in the development of the Financial Aid Department by reviewing, and/or revising brochures, manuals, handouts and other financial aid informational material, and reviewing and revising financial aid forms, policies and procedures.

(Very Important) Assist with default prevention activities such as entrance and exit counseling.

(Very Important) Collects and processes other documents needed to assist students, parents, etc. with admissions, records, financial aid or financial accounts.

(Very Important) Responds to questions for Student Financial Services, Accounts Payable, Records and Registration from many sources such as students, families, outside agencies, etc. based on departmental policies.

(Very Important) Responds effectively to requests for information, composing clear correspondence, through a variety of communication methods including email, telephone, and in person. Refers staff, students, faculty, and others to appropriate information sources.

(Important) Conducts financial aid workshops and presentations both on and off-campus, including some evening and weekend presentations for students, parents and community members.

(Important) Attends and participates in NMC and department meetings and events s needed and assigned.

Foundational Competencies

Ethical Behavior and Integrity
Displays honesty, trustworthiness, and ethical behavior. Earns respect. Behaves in a straightforward manner with others with no hidden agendas. Builds trust and credibility through reliability and authenticity. Leads by example; words and actions are consistently aligned.

Commitment to Lifelong Learning

Actively pursues learning and development. Stays current in content area, acquiring and refining technical and professional skills.

Commitment to Quality Service, Responsible Stewardship, Continuous Improvement
Displays a commitment to excellence and to providing quality service to learners, coworkers, or others they serve. Consistently seeks feedback and looks for ways to improve service, promote quality, and make effective use of college resources.

Creating/Contributing to a Culture of Innovation and Thoughtful Risk-taking

Creates/contributes to an environment of safety and trust. Seeks to solve problems rather than affix blame. Willing to experiment and learn.

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