Job Description

Customer Service Representative Traverse City MI

Rose Pest Solutions is seeking a friendly, positive, professional individual as Client Service Representative (CSR) to join our team.

At Rose, the CSRs are the go-to people that work as a team to keep the Service Center organized and operational. The CSR provides excellent client service to internal and external clients and is the link between our clients, management, service and sales employees. They also coordinate Service Center operations with the corporate office.

Why Work for Rose

Rose is a 4th generation family owned-and-operated regional business, established in 1860; making Rose the oldest pest management company in the nation! We provide innovative pest solutions to clients throughout Michigan, Ohio and in parts of Indiana, Pennsylvania and West Virginia. Our training and technical divisions are developed and led by our on-staff entomologists to ensure we are providing clients with the most current and effective solutions available today.

Get the stability of a family owned company with over 150 years of success. Here you will have the freedom to grow as an individual and think outside the box. If you want to like what you do, make a difference and be part of a team that is passionate about delivering quality service, contact Rose today! Our privately owned company holds a great deal of opportunity for people who want to step up and start an exciting career.

The principal duties of the CSR are to schedule service requests, log current and new client calls and ensure follow-through by service and sales employees. The CSR supports the service employees through processing service paperwork, preparing route schedules and inputting payroll hours and production. They provide administrative support to the sales team and Service Center management. The CSR communicates with clients to coordinate our service response and perform collections on past due accounts. They explain and sell residential services to prospective clients who call in.

This position is best for someone who likes working independently in a fast-paced environment, enjoys being the "go-to person", and can stay organized and attentive to detail without direct supervision. A successful team member must have good communication and computer skills; attention to detail; and be able to work cooperatively with clients with a desire to help others.

Compensation & Benefits:

$14.00/hr + commission

  • Medical, Dental, Vision, Rx Insurance

  • 401(K) Savings Plan + Company Match

  • Flexible Spending Account (Section 125)

  • Paid Holidays, Vacation and Sick Days

  • Disability, Family & Military Leave

  • Life Insurance

  • Competitive Wages, Base Salary, Bonus Plan, Commission Program & Profit Sharing

  • Continuous training and career development

  • Identity Theft Protection Program

Job Requirements

The successful candidate will have the following qualifications:

  • Be at least 18 years of age

  • Have a high school diploma or equivalent

  • Be a U.S. citizen or possess documentation required to work in the United States

  • Are able to work before 8am and after 5pm, and/or on weekends

  • Has valid motor vehicle operator's license and a good driving record

  • Is able to read, speak, write and comprehend English

Required Knowledge & Skills

  • Computer & Office Skills:

  • Proficient in MS Windows and basic office software programs

  • Proven ability to quickly learn and use new software program

  • Proficient in data entry and typing

  • Able to use basic office equipment: copier, fax machine, etc.

  • Ability to organize, plan and prioritize time and work

  • Excellent oral and written communication skills

  • Able to adapt to changing work demands and requirements

  • Understands value of promoting cooperation, building teamwork and resolving conflict

Candidates must have the ability to:

  • Sit, stand and crouch

  • Lift and carry up to 20 lbs.

Bio-Serv companies are proud to be EOE

[email protected]

ID: 2021-1324

Location: US-MI-Traverse City

Company Info