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Job Description

Conventional Property Manager

Little Traverse Village is seeking a Conventional Property Manager to manage its 72 units.

This position is responsible for managing all aspects of Little Traverse Village, a market-rate housing community located in Petosky, MI, totaling 72 units.

The Conventional Property Manager leads and directs a team focused on driving value at the property by increasing occupancy rates, maintaining the overall community appearance, and delivering a high-quality living experience for our residents. The Conventional Property Manager is also responsible for the property's overall performance, including financial results, legal and compliance adherence, resident satisfaction, building health maintenance, and employee engagement.

If you are interested in working in a rewarding environment where your talents are appreciated, apply in confidence.

Responsibilities include but are not limited to:

Employee Engagement

  • Foster an inclusive working environment.

  • Promote growth by implementing training and development plans for employees.

  • Ensure that employees have the necessary tools to be successful.

    Financial Results

  • Oversees the leasing and service departments' daily operations by focusing on maintaining high retention, community appearance, and overall customer service levels with residents.

  • Increase and maintain occupancy. Maximize the rent potential of vacant units.

  • Manages operations to ensure the community is profitable and operates within its approved annual operating budget.

  • Performs market surveys to ensure product offerings are competitively priced.

  • Coaches, trains, and manages all on-site employees' performance, including the approval of employee schedules and time cards.

  • Ensures all employees are following operational policies and procedures.

  • Coordinates work performed by vendors and oversees capital improvement projects.

  • Assumes additional responsibilities and performs special projects as required.

    Legal & Compliance

  • Performs administrative functions, including the verification and submission of invoices to the AP department, collection, and posting of rents, managing daily operational data in one site, and facilitating the eviction process.

  • Coordinates work performed by vendors and oversee capital improvement projects.

    Resident Relationships

  • Plan and execute activities throughout the year, including parties, events, etc.

  • Handle tenant complaints and emergencies promptly.

  • Provide excellent customer service.

    Building Health & Maintenance

  • Ensure work orders are created and processed promptly.

  • Conduct unit inspections, including quarterly inspections.

  • Ensuring the property's curb appeal is impeccable.

    Experience & Education

  • At least three-plus years of property management experience.

  • One plus year of supervisory experience at a large-scale, residential apartment community, or equivalent combination of education and experience.

  • High School diploma.

    Behavioral:

  • Respectful: Shows respect through self-awareness, reflects on his/her own words and actions to adapt, grow, and succeed. Embraces differences while recognizing what brings us together.

    Maintains high levels of confidentiality.

  • Collaborator: Strengthens relationships with residents, owners, customers, and employees, relying on secure communication and a deep understanding of the values and needs of all those involved. Works with others to achieve common goals and objectives.

  • Service Orientation: Understands internal and external stakeholders' importance and anticipates their needs; strives towards loyalty and lasting relationships. Maintains a positive attitude.

  • Performance: Works on the right things at the right time and, in doing so, stays aligned with our business essentials and priorities. Understands the business - carefully and critically analyzing financial data and metrics and weighing options and risks before making decisions. Remains open and flexible and adapts to new ways of maintaining our reputation as an industry leader.

  • Resilience: Responds to challenges with composure, optimism, and hardiness; perseveres and exhibits professional stress management strategies.

  • Work Intensity: Demonstrates a sufficient level of urgency in completing work efficiently.

    Grooming & Uniform

  • Must maintain a neat, clean, and well-groomed appearance.

    Physical Demands

    N (Not Applicable) Activity is not applicable to this position.

    O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

    F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

    C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

    Physical Demands

    Lift/Carry

    Push/Pull

    Stand - C

    Grasp - C

    10 lbs or less - C

    12 lbs or less - C

    Walk - C

    Reach Outward - C

    11-20 lbs - C

    13-25 lbs C

    Manually Manipulate - C

    Reach Above Shoulder - C

    21-50 lbs - C

    26-40 lbs - C

    Sit - C

    Speak - C

    51-100 lbs - N

    41-100 lbs - N

    Climb - O

    Crawl - O

    Over 100 lbs - N

    Squat or Kneel - F

    Bend - O

    Other Physical Requirements:

    Vision - C

    Work Environment

    Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment. Due to travel, the incumbent is exposed to vehicles, planes, and other methods of transportation.

    The Background Check Process

    Your resume and application information, including employment history, educational history, and credentials/certifications, are subject to verification.

    EOE/Disabled/Veterans Statement

    We are an Equal Opportunity Employer. Each applicant for employment is considered solely on the basis of job qualifications, without regard to race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

    Acknowledgment

    This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    The employee is expected to conduct all business following our Company Team Promises. Policies and procedures, employee handbook, and following Fair Housing laws(both federal and local), Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, National Labor Relations Act, and all other laws of the multi-family industry.

Company Info