Customer Service

MyNorth Media Quick Contacts for Customer Service Issues:

Resources for MyNorthTickets clients:

MyNorthTickets Staff:

Director of Sales: Julie Parker
Customer Success:

Frequently Asked Questions for MyNorth Media

I’d like to comment on an article, but the system isn’t recognizing my login?
Several different systems manage the logins for different activities on our website., ShopMyNorth, MyNorth Community and MyNorthTickets all have different systems, so chances are you’re using the login information from one to access another. You’ll just need to set up the account in that system. We’d love to have all these systems connected, but that isn’t possible yet.

Do you accept photography from aspiring photographers?
Do you have a photo you’d like to share on Email it to with photographer’s name and location information, then watch for it to appear on our homepage. Professional photographers should review our photography submission info.

Have a story idea for Traverse Magazine or
Email And keep in mind that while news items may go up on in a few days, we work several months in advance for the magazine, and features are planned a year in advance.

Have a press release for Traverse Magazine and editors?
Email It’s best if your subject includes the headline and put the body of the press release in the email.

Would you like to write for or Traverse Magazine?
Before you send an article for review by our editorial team, please review the writing submission guidelines.

How can I put an event on or in Traverse Magazine?
Include your events into the biggest Northern Michigan calendar! Add events to the MyNorth Events Calendar yourself. Our magazine editors choose events from there for use in Traverse Magazine and in our online newsletters. Keep in mind that Traverse Magazine goes to press 3 months ahead. So March events must be available online by January to make the press schedule.

How do I advertise in Traverse Magazine or on
For more than 30 years, MyNorth Media has been putting Northern Michigan—its places, its people and its businesses—on the map for people who love Up North. There are many options for advertising in our media kit.

Where can I find information on MyNorth Media for an article I’m writing?
Journalists needing information or materials should review the Press page, or contact Erin Lutke at

How long does it take to become a member of the MyNorth Community?
During the business day, usually just a few minutes. It might be longer over a weekend or a holiday. There’s lots of spam out there and so we are vigilant that our members are real people.

How do I order corporate subscriptions of Traverse, Northern Michigan’s Magazine?
Send an email to and we will get you setup

How do I send my materials for a monthly MyNorth TicketWire going out to 65,000+ subscribers?
Here’s the form for TicketWire.
To get your ad scheduled in the monthly newsletter, send an email to

How do I send my materials for a TicketAlert, which goes out to 21,000+ subscribers, but only talks about my event?
Here’s the form for Ticket Alerts.
These go out Monday, Wednesday and Friday, and are often sold out many weeks in advance. To get one scheduled, send an email to

How do I change something on my event on the MyNorthTickets pages?
Here’s a handy form that will get your MyNorthTickets changes to the right staffer.


Photo(s) by Aaron Peterson