Positions will work at the front desk for Surgical Services. In addition, positions will learn/cross train to added support/admin roles within Surgical Services.
Hours will vary depending on role and work.
High school graduate with excellent spelling and work comprehension.
Prefer: Successful completion of Medical Terminology course or demonstration of equivalent experience.
Concise, legible handwriting or printing.
Basic typing skills of 40 wpm with minimal errors.
Computer knowledge preferred. (Including experience with systems such as Powerchart, RIghtFax, Microsoft Word, Microsoft Excel).
Human relations and interpersonal relationship skills required.
Exceptional organizational skills. Ability to maintain calm in high paced work environment. Ability to manage multiple priorities (check in, phones, questions) and present with high level of customer service. Exercise courtesy, pleasantness, and tact in dealing with others in normal working contacts. Able to present a good hospital image to the public.
Ability to demonstrate diligence in the work that needs to be completed - Complete tasks in timely manner.
Ability to demonstrate and promote a positive working environment.
Takes initiative to ensure daily work flow is successful.
Prefer experience with charts and medical records.
Prefer 1 year previous experience in hospital / medical office setting.
Serves as front-line patient contact.
? Greets and registers patients in a courteous and professional manner.
? Verifies and updates patient information to insure accuracy in the medical chart.
Handles scheduling and patient communications.
? Schedules patients for office appointments, tests and x-rays, and referrals to other sites, and informs patients of dates, times and special preparation instructions.
? Answers and screens incoming phone calls and patient inquiries, and relays messages in a timely and efficient manner.
Responsible for front-desk paperwork, patient charts, files and site maintenance.
? Locates and pulls patient charts, and distributes to appropriate staff so that charts are available when needed.
? Assists with the preparation and maintenance of current and new patient charts to assure appropriate documentation and neat, orderly files so that charts are up-to-date, readable, and easily accessible.
? Performs clerical duties including, but not limited to, sorting and opening mail, filing, and copying. Assists in maintaining an orderly office environment.
Positions will cross train to added support/admin roles within Surgical Services.
Skills and Abilities:
Can greet patients and answer phone in pleasant and helpful manner.
Can operate various office equipment including, but not limited to, a computer, phone system, adding machine, copy machine and FAX machine.
Can speak clearly and concisely.
Ability to read, understand and follow verbal and written instructions
Able to sort and file materials correctly by alphabetic or numeric systems.
Can establish and maintain effective working relationships with patients, employees and the public.
Subject to frequent interruptions.
Sitting, standing, and walking throughout the day.
Stooping, bending and stretching for files and supplies.
Using computer screen for long periods of time.
Occasional lifting of files or paper weighing up to 30 pounds.
Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment.
Occasional stress from working with ill people and from many interruptions.