Job Description

Systems Analyst- eCW


A Systems Analyst works under general supervision having an overall broad depth of hospital and information systems technology. A person in this position can conduct a business requirement reviews, includes business and user needs, documents requirements, formulates business requirements, generates systems scope and objectives for moderately complex information systems, may make suggestions for workflow and process improvements, may modify, test and implement 3rd party software or create simple programmatic/scripted solutions, may lead small to mid-size teams on small to mid-size projects (40-80hrs) involving less-complex systems with low integration. Fully documents requirements, testing, code/script, processes and workflow. A Systems Analyst in this position is expected to guide and advise Associate Systems Analysts.

Systems Analyst - eCW Systems Analyst works in collaboration with Information Technology and clinical staff to implement and maintain the Electronic Health Record ecosystem, centered around eClinicalWorks eCW. This position will perform analysis, development, validation and maintenance of eCW and associated systems. In this position, you will interact with internal and external teams throughout multiple project phases and is charged with ensuring the services are of high quality Responsibilities: • Participate in the implementation, configuration and support of the eClinicalWorks EMR and associated systems such as online scheduling, patient messaging, patient intake and patient portal technologies. • Document standards, procedures and guidelines for the configuration and use of the eClinicalWorks EMR and associated systems. • Analyzes and implements proper application level security for the eClinicalWorks EMR. • Assists with the optimization and process improvement of the eClinicalWorks EMR • Assists in the integration of ancillary systems and biomedical devices into the eClinicalWorks EMR • Demonstrate superb communication and human relationship skills QUALIFICATIONS/REQUIREMENTS: Experience/Education

  • Must have one of the following (required):

  • Associate's degree (preferably IS/Business or healthcare emphasis) with 2 years' relevant experience (IS/Business or healthcare)

  • Bachelor's degree (preferably IS/Business or healthcare emphasis)

  • 4 years in healthcare or IS/Business experience

  • Experience in Information Systems (IS) beneficial

  • Experience in healthcare beneficial

    Technical Knowledge (required)

  • Working knowledge of MS Desktop products

  • Knowledge of Client/Server applications

  • General understanding of:

  • Common programming languages (like C++ and Java)

  • IT Selection and Implementation Methodology

  • Software development best practices

  • Required technical documentation including flowcharts

  • Interpreting vendor technical requirements

  • Relational database concepts

  • Operating Systems (such as AIX, Windows, MAC and Linux)

  • Types of hardware, storage and computing capacity of computers

  • Back up processes and disaster recovery

  • Common technical terminology

  • Computer security procedures and protocols

  • Network topologies

  • Report writing tools

ORGANIZATION: Under the general supervision of a Manager, but may receive advice and assistance from other leaders/managers of Information Systems .


  • Supports the Munson Medical Center mission statement.

  • Embraces and supports the Relationship Based Care philosophy of Munson Medical Center.

  • Safety is an individual's responsibility. Know the physical requirements of the job and work within those guidelines. Perform job duties safely at all times, utilizing learned body mechanics and transferring / lifting techniques. Plan your actions to promote safety. Report any unsafe situation/equipment according to hospital procedure.

  • Contributes to the team orientation of the Information Systems and, as such, is responsible for proper communication with pertinent department members.

ESSENTIAL FUNCTIONS (Core 10 Key Descriptors): Functional Knowledge / Responsibilities

  • Performs implementation and/or upgrades to simple-to-moderately complex applications.

  • May be responsible for small to mid-sized application systems or a specific function of larger system.

  • Monitors, troubleshoots and resolves medium complexity issues using established procedures. More complex issues are escalated to other analysts, engineers or other on-call staff.

  • Assists other analysts as needed in implementation and/or upgrades to complex applications.

  • Adheres to proper security protocols at all times.

  • Maintains departmental documentation.

  • Performs pre-defined operations during downtime procedures.

  • Performs on-call functions as needed.

  • Performs other duties and responsibilities as assigned.

    Contributions and Achievements

  • Works independently.

  • Makes suggestions for problem resolutions and performance and process improvements.

  • Performs analysis to solve business or technology problems with occasional guidance.

  • Seeks guidance as needed; knows where and when to ask for assistance.

  • Volunteers for tasks/assignments that challenge current development/skill level.

Business Knowledge

  • Demonstrates knowledge of healthcare operations along with the business and clinical areas associated with healthcare (e.g., Inpatient, Outpatient, Ambulatory, general departments such as Radiology, Cardiology, etc.).

  • Focuses on one area of business (e.g., working in telecommunication, may have knowledge of Plant Engineering/Facilities; working in applications, may have a general knowledge of the area supporting).

  • Demonstrates general knowledge of IS division (e.g., Clinical Applications, Ambulatory Applications, Technical, Server/Desktop, Helpdesk, etc.).

  • Demonstrates in-depth knowledge of the specific department within IS currently working in.

  • Demonstrates working knowledge of his/her business area of responsibility.

  • Demonstrates interest in seeking awareness of larger picture of health care operations.

Coaching and Mentoring

  • Coaches other members in basic procedures, processes, and technologies, as needed or appropriate.

  • Recognizes strengths and weaknesses and pursues relevant opportunities to improve.


  • Builds consensus with the team and department on key decisions.

  • Assists others with planning work.

  • Leads small projects using defined methodology.

  • Supports change and encourages peers to embrace change.

  • Demonstrates appropriate decision-making in prioritization of activities/assignments/work.


  • Develops, demonstrates and understands the value of diversity.

  • Assumes personal accountability for work assignments and delivers on commitments to the team.

  • Demonstrates the ability to positively influence others.

Communication Skills

  • Continually develops skills in persuasion, influencing others, and making presentations.

  • Shows appropriate comfort level in front of small groups of people.

  • Develops verbal and written communication skills to be concise, articulate, tactful, and tailored to the audience.

  • Applies good judgment to choosing the appropriate form of communication.

  • Demonstrates growing skill in making presentations.

    Problem Solving Skills

  • Demonstrates the ability to independently identify issues, options, and pros and cons, with appropriate documentation (e.g., test plans, user input, etc.) to support options.

    Social Behaviors

  • Supports and encourages core values in others.

  • Presents a professional work ethic.

  • Assumes reliability, loyalty, a cooperative demeanor, honesty.

  • Adapts well to changing circumstances, welcomes change.

  • Invites others to seek the individual's help by means of an approachable style.

  • Approaches disagreement positively.

    Customer Service

  • Provides ideas for improving and exceeding customer service.

  • Anticipates the

Company Info

Company Name
Munson Medical Center
Zip/Post Code