Sr Application Testing Coordinator
SUMMARY The Munson Healthcare Testing Coordinator will support the Munson Healthcare Project Managers by coordinating application testing events across multiple venues and service lines. Under general direction, this position formulates and defines the strategy, scope, objectives and requirements of testing complex information technology systems and prepares detailed specifications for robust software testing plans. The position is responsible for developing and documenting the internal testing components that will be used in conjunction with the various healthcare applications. This position will contribute and facilitate overall direction and integration of application testing.
They will work with both internal Munson Healthcare testing leads as well as vendor resources to complete testing efforts. They will oversee, define and monitor critical path activities and resolve issues or escalate issues to the Project Managers as needed. They will be responsible for updating and executing test cases in multiple environments, documenting test results and defects found during testing. They will work on medium to large, complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area. This position works closely with Project Managers, Informaticists, and Application Analysts to ensure a successful implementation and integration of healthcare applications at Munson Healthcare.
ENTRY REQUIREMENTS Experience/Education â¢ Bachelor's degree (preferably IS/Business or healthcare emphasis) â¢ 5 years healthcare experience
Technical Knowledge â¢ Experience with use of testing and project management methodologies. required â¢ Understands fundamental concepts, practices and procedures related to project management. required â¢ Ability to work independently. required â¢ Exhibits strong organization skills and evidence of methods for organizing work. required â¢ Exhibits strong communication skills and uses appropriate tools and/or methods to keep project managers, executives, stakeholders, and team members informed. required â¢ Exhibits strong analytical skills and clearly communicates results. required â¢ Exhibits commitment to ensure customer satisfaction. required â¢ Ability to facilitate teams. required â¢ Demonstrates accuracy, quality, and thoroughness where appropriate. required â¢ Distinguishes between information that is critical and non-critical to problem resolution. required â¢ Creates and/or revises testing methodology supported by the Project Office. required
Miscellaneous â¢ Keyboarding proficiency. required â¢ Basic knowledge of MS Windows. required â¢ Basic knowledge of MS Access, Excel, Outlook (email and calendar), PowerPoint, Project, Visio, and Word or equivalent. Required
ORGANIZATION Under the general supervision of the Manager Information Systems but may receive advice and assistance from Director of Information Systems, or other lead positions within IS. Must maintain a working relationship with all Information Systems staff.
Must maintain a professional working relationship with staff from user departments, other regional healthcare facilities and hardware vendors. Under the supervision of the on call person whenever the Manager is unavailable. No managerial and supervisory responsibility.
Supports the Mission, Vision and Values of Munson Healthcare.
Embraces and supports the Performance Improvement philosophy of Munson Healthcare with a focus on True North.
Promotes personal and patient safety.
Uses effective customer service/interpersonal skills at all times.
Contributes to the team orientation of the Information Systems and, as such, is responsible for proper communication with pertinent department members.
Performs other duties and responsibilities as assigned.
ESSENTIAL FUNCTIONS (Core 10 Key Descriptors):
Functional Knowledge - This job description is intended to cover the minimum essential duties assigned on a regular basis. The testing coordinator may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
â¢ Work closely with Informaticists, Application & other Technology teams to contribute to the testing effort for all testing events (application/unit testing, regression, technical, revenue cycle, integrated testing, end user testing, upgrade testing, etc.). â¢ Review test objectives with Munson Healthcare Business Teams to ensure test scripts will cover the functionality within the design documents. â¢ Coordinate the development of application and integration test scripts, based on functionality design and technical requirements. â¢ Review application and integration test scripts with Munson Healthcare Teams to ensure the test scripts meet the testing objectives. â¢ Coordinate the execution of regression, application and integration test scripts and log, monitor and resolution of defects. â¢ Work with Testing, Application, Vendor and other Technology teams to isolate and document software issues. â¢ Work with Munson Healthcare Interface, Integration teams as well as vendor contacts to validate the interfaces are working properly. â¢ Facilitate the troubleshooting, diagnosis and accurate documentation of interface problems and their probable causes and work closely with Munson Healthcare Interface team to identify, test and implement solutions. â¢ Communicate status on testing efforts, including metrics such as test execution percent complete and defect/issues logs. â¢ Complete work assignments in accordance with an established project timeline. Inform directors and/or manager(s) of issues requiring their direct attention. â¢ Facilitate and attend testing kickoff, obtain status report from testing meetings throughout the duration of the project and assist in documentation as required. â¢ Provide weekly status reports for the duration of testing. â¢ Facilitate daily defect monitoring meetings for the duration of various testing events. â¢ Prepare written materials for use in presentations, meetings and final project documentation (as requested). â¢ Participate in vendor support meetings to discuss changes to the application. â¢ Provide guidance and subject matter expertise to IS teams on testing methodologies and processes in accordance with industry best standards. â¢ Communicate and educate IS analysts on their responsibilities/accountabilities for the purpose of achieving on-time and quality deliverables. Assists them in the determination of information content and systems appropriate to meet their needs. â¢ Continually expand knowledge and expertise in Information Technology, new technologies and developments, and project management methodologies. â¢ Continuously maintain and improve testing strategies, toolset and support the education plan to Munson Caregivers. â¢ Participate in project cut-over planning to provide continuity in issue/defect tracking â¢ Work with Project Managers to execute cut-over and go-live planning efforts once testing sessions have been completed
Contributions and Achievements â¢ Applies knowledge regarding complexities of healthcare, our business, our customers, and our environment. â¢ Makes large scale contributions that involve multiple parties across IS and within the organization with productivity, efficiency and quality. â¢ Seeks key roles and contributes significantly to large scale projects that span IS and the organization. â¢ Actively seeks and delivers on leadership roles in projects/work that challenge current development/skill level. â¢ Plays a key role in defining strategy and tactics. â¢ Documents and articulates the success of teams. â¢ Works on unique problems that may have impact across the entire organization.
Business Knowledge â¢ Demonstrates expanded