Job Description



Perform a wide variety of clerical duties in the medical office, must maintain excellent public relations while striving to maintain an efficient and productive front office. Must maintain an efficient patient flow for the Medical Assistants and Providers. Must demonstrate competency in understanding growth/development and communication skills for all age specific groups. Responds to patients billing inquiries and questions regarding coverage and co-insured/deductible responsibilities. Collect co-pays and payments.


  • High School Diploma or equivalent.

  • Must have experience with, and a basic understanding of, personal computer operation and applications and practice management utilization.

  • Ability to work with the public.

  • Skills, Talents and Abilities:

  • Excellent interpersonal skills in order to interact with external/internal customers.

  • High level of communication skills with patients, staff and Providers.

  • Demonstrate evidence of being self-directed with ability to independently assume appropriate responsibility for tasks, projects and departmental process.

  • Maintain a high level of confidentiality and exercise independent judgment.

  • Excellent follow-up skills.

  • Ability to problem solve and demonstrate critical thinking skills.

  • Communicate effectively in person, via telephone and in oral and written form.

  • Able to thrive in fast paced work environment under stress or in emergency/crisis situations.

  • Strong organizational skills required and ability to concentrate while being subject to multiple interruptions and changing work priorities.

  • Must be able to recognize missing or inaccurate information on all patient encounters.


  • Reports to Manager, Ambulatory Physician Practices

  • Must have the ability to maintain a high level of confidentiality, and able to articulate and demonstrate commitment to the Mission and Values of Munson Medical Center. Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Organizational Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

  • The Health Insurance Portability and Accountability Act (HIPAA) requires that individuals access, use and disclose the minimum patient information necessary for the individual to perform his or her job duties. This position's access to information systems will be based on job duties and reasonably limited to the minimum information necessary for the position to carry out its duties. Employees are authorized to access health information only when necessary to do their work, and only when on duty.


  • Supports the Mission, Vision and Values of Munson Healthcare.

  • Embraces and supports the Performance Improvement philosophy of Munson Healthcare with a focus on True North.

  • Promotes personal and patient safety.

  • Uses effective customer service/interpersonal skills at all times.

  • Enter and update patient information and insurance into computer system

  • Answer the telephone, screen calls, take messages and provide information.

  • Schedule appointments and maintain appointment books.

  • Reschedule appointments due to physician changes as needed.

  • Reschedule appointments due to patients' requests and records cancellations and no shows in patients' charts.

  • Oversee waiting area, coordinate patient movements and report problems and irregularities.

  • Receive patients and visitors; obtain necessary information for processing.

  • Post money collected from payments and co-pays received.

  • Refer patients with billing problems to the billing department.

  • Scan and file all diagnostic test results and correspondence.

  • Maintain patient surveillance module for diagnostic test and referrals. (Locate testing that was ordered and not received)

  • Process request for release of information on priority basis from patients, clinical staff, insurance companies and attorneys, etc.

  • Verify all insurances for upcoming patient appointments.

  • Verifying and entering patient co-pays

  • Entering alerts in patient's charts, notifying Medical Receptionist what is needed from patients at check-in.

  • Attend staff meetings and education sessions as required.

  • Report need for supplies and report equipment malfunctions relating to job function.

  • Performs other duties and responsibilities as assigned.

Company Info

Company Name
Munson Medical Center
Zip/Post Code