Job Description

Patient Financial Services Specialist


Associate's degree in Health Services Administration or Business related field or a combination of directly related equivalent work experience and college.

Successful completion of Medical Terminology course is required

Three years of experience specific to discipline

Advanced systems aptitude, including proficiency in MS Office. Proficiency in MHC's automated information systems preferred.

Exemplary customer relation skills and proven ability to communicate effectively and accurately, verbally and in writing with all levels.

Must be able to work independently and prioritize projects and timelines within a flexible schedule. Problem solving is a major component of the job.

Able to operate under frequent stressful conditions due to constantly changing requirements in health care. Understands the process of change and how it affects human behavior.

Knowledge of hospital organization and function(s) preferred.


  • Supports the Mission, Vision and Values of Munson Healthcare.

  • Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

  • Promotes personal and patient safety.

  • Uses effective customer service/interpersonal skills at all times.

  • Administers security platforms/technologies Present a team oriented, leadership role, promoting vision, goal oriented direction and creativity within work teams

  • Becomes specialize in specific discipline.

  • Acts as a liaison between own area and other departments/teams.

  • Acts as preceptor for new staff; Educates and completes orientation with new hires

  • Administers competency tests to new hires and/or existing staff.

  • Acts as a resource division-wide specific to area of expertise

  • Assists in education of new/updated systems

  • Utilizes operation reporting to identify areas of opportunity for improvement.

  • Uses logic, data and reasoning for decision making.

  • Uses process improvement techniques, including LEAN thinking, in daily work process

  • Measures staff quality and productivity.

  • Encourages and demonstrates staff performance expectations, in accordance with departmental policies

  • Consults with the PFS Coordinator in matters of non-routine staffing and discipline.

  • Works interdepartmentally with PFS Coordinator to solve process issues.

  • Determines most effective means of dealing with patients/family, physicians and visitors with varying attitudes and problems.

  • Facilitates and organizes daily staffing coverage and workflow for respective areas of responsibility, including preparation of a monthly work schedule.

  • Develops agenda and conducts team huddles, covering all required topics. Maintains attendance and minutes for meetings and assures communication of minutes and follow through on action assignments.

  • Works closely with other areas of the financial division to assure excellent billing of accounts.

  • Performs other duties and responsibilities as assigned.

Company Info

Company Name
Munson Medical Center
Zip/Post Code