Job Description

Patient Care Technician

SUMMARY

Provides clinical and/or administrative support in the Physician Office/Ambulatory setting.

ENTRY REQUIREMENTS

  • High School graduate or GED equivalent is required.

  • One year clinical experience in a physician office, ambulatory, or healthcare setting is required or minimum one year nursing clinicals.

  • CENA or EMT experience preferred.

  • Basic Life Support (BLS) certification preferred and must be obtained within 6 months of hire and maintained.

  • Effective verbal and written communication skills are required.

ORGANIZATION

Reports to the Coordinator and/or Manager/Practice Administrator of Ambulatory Physician Practices.

ALL AGES OF PATIENTS SERVED

SPECIFIC DUTIES

  • Supports the Mission, Vision and Values of Munson Healthcare.

  • Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

  • Promotes personal and patient safety.

  • Uses effective customer service/interpersonal skills at all times.

  • Demonstrates adherence to all policies and procedures.

  • Strictly adheres to patient confidentiality.

  • Maintains a professional working relationship with staff members, ancillary services and medical staff.

  • Verifies that required patient electronic health record is updated.

  • Provides personalized care for patients while assuring a timely patient flow through the office.

  • Act as an advocate for the patient in his/her interactions with health care services.

  • Assist health care providers when requested.

  • Assists with day-to-day operations as required for optimal patient care.

  • Attend staff development programs.

  • Directs own continuing education activities and keep skills current, expand knowledge base ad comply with recertification/registration requirements.

  • Answers patient and pharmacy phone calls from a multiline phone system and relays messages to providers when necessary using the EMR.

  • Perform all duties listed in department specific competencies.

  • Performs other duties and responsibilities as assigned.

Company Info

Company Name
Munson Medical Center
Zip/Post Code
49696
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