Job Description

Medical Business Associate

At Traverse Heart & Vascular, we provide comprehensive care in the areas of prevention, diagnosis and treatment of cardiovascular disease. We have two office locations and eight clinic locations throughout northern Michigan. The Medical Business Associate supports the patients and family members of Traverse Heart and Vascular by providing exceptional customer service and clerical support.

Entry Requirements:

  • High School Diploma or GED required.

  • Medical Terminology experience preferred, successful completion of a medical terminology course within 6 months of hire required.

  • One year of experience working with the public required.

Preferred Qualities:

  • Associates Degree.

  • Experience working in a medical office with all levels of clinical staff.

  • Experience with insurance coverage.

  • Experience working with an EHR

Specific Duties may include some or all of the following:

  • Supports the Mission, Vision and Values of Munson Healthcare.

  • Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

  • Has basic understanding of Relationship-Based Care (RBC) principles, meets expectations outlined in Commitment To My Co-workers, and supports RBC initiatives.

  • Demonstrates adherence to all policies and procedures.

  • Interaction with customers is expected to be friendly, appropriate and accurate. As the first line of communication with the public and outside callers, this individual must create a professional image through outstanding telephone courtesy, pleasantness, the ability to keep their composure and the use of judgment and tact in dealing with others.

  • Maintains a professional working relationship with staff members, ancillary services and medical staff.

  • Obtains/verifies all required patient information and enters the information into the registration system following the screen flow in an accurate manner. Completes all assigned registrations in an expedient manner subject to department requirements.

  • Inputs and updates all insurance information in appropriate screens.

  • Schedules patient appointments which may include: return office visits, referrals, diagnostic testing/procedures.

  • Review instructions/preps, time and dates for diagnostic testing/procedures.

  • Collect copays and balances due on patient accounts.

  • Greets patients professionally in person and over the telephone.

  • Respond effectively and in a customized manner to patients and families.

  • Solve problems and anticipating peak periods of patient traffic and/or call volume in order to plan workload accordingly.

  • Document patient messages/requests in EHR and forward to appropriate clinical staff/physician.

  • Generate and print "meaningful use" documents for patient at time of checkout or telephone contact.

  • Manages recall, physician scheduling inbox, message box, or any other special communication assignments as assigned.

  • Keeps offices and work area orderly and properly stocked.

  • Responsible to access department communications daily utilizing telephone voice mail and/ or e-mai

  • Performs other duties and responsibilities as assigned.

Company Info

Company Name
Munson Medical Center
Zip/Post Code