Job Description

Home Medical Equipment Asst


High School Graduate or equivalent.

Previous Home Medical Equipment and/or customer service experience is preferred.

Proven ability to work independently with minimal supervision while handling multiple tasks.

Demonstrates excellent oral and written communication skills.

Must possess a State of Michigan Driver's license in good standing & safe driving record.

Meets MHH established requirements for proof of health status. Physically able to lift 70 pounds. Demonstrates ability to utilize good body mechanics or lifting techniques to avoid manipulating more than 70 pounds.

Meets Home Health and Medicare standards as evidenced by criminal background check and fingerprinting.


Works under the direct supervision of the Home Medical Equipment Manager. May receive direction/assignments from Branch Coordinator and/or Tech II.

Represents Munson Home Health in all dealings and has constant working contact with hospital staff, physicians, and the general public. Must convey a positive and professional image and exercise courtesy and tact at all times.


  1. Supports the Mission, Vision and Values of Munson Home Health.

  2. Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

  3. Promotes personal and patient safety.

  4. Uses effective customer service/interpersonal skills at all times.

  5. Contributes to the team orientation of the Home Medical Equipment area and is responsible for proper communication with all department members and other departments.

  6. Responsible for delivery of DME and limited respiratory items to patients in their homes or being discharged from Munson Medical Center and helps coordinate patient discharge when necessary. Works closely with the Munson discharge planning team.

  7. Maintains knowledge of DME/Respiratory equipment, supplies, prices, and reimbursement.

  8. Teaches customer/caregiver how to safely utilize, maintain, and troubleshoot their home medical equipment and respiratory care products. This teaching will be basic (dealing mainly with the equipment), yet concise.

  9. Obtains insurance information and prepares appropriate documentation for billing.

  10. Keys information into the computer as necessary and verifies all information for completeness and accuracy.

  11. Responsible for delivery of oxygen cylinders, HME equipment, and supplies as needed.

  12. Understands and follows Munson Home Health code of conduct concerning applicable laws, and ethical business standards.

  13. Demonstrates timeliness, courtesy, sincerity, and patience when dealing with customers and employees. Promotes the company in a positive and professional manner.

  14. Responsible for cleaning and maintaining DME equipment.

  15. Responsible for maintaining delivery vehicle in a safe and orderly manner. Will adhere to all departmental guidelines and procedures.

  16. Will coordinate deliveries in an efficient manner.

  17. Employees with e-mail are required to maintain proficiency in the basic functions of the program and are also required to regularly check email and keep calendars up to date.

  18. Performs all other duties as deemed appropriate by management.

Company Info

Company Name
Munson Medical Center
Zip/Post Code