Job Description

Dir Operations


Regions include: Bay, Central, West Branch, Caro, Thumb, Northern

Responsible for the operation of multiple ambulatory sites,

implementation of strategic plan and mission, employee and patient experience, financial

performance of sites, improvement of quality of services, coordination and

integration of services with McLaren Health Care subsidiaries. Provides leadership support to Regional Director

of Operations, Clinic Operations Managers and providers, promotion of services,

and ensures all regulatory compliance. Responsible for working in collaboration

with providers to manage overall operations.

  • Assures standardization ofoperations within defined regional area, aligned with system widestrategic priorities.

  • Researchesand implements new directives for business growth.

  • Maximize efficiency andproductivity through extensive process analysis and interdepartmentalcollaboration.

  • Creates clarity and setsexpectations with regards to ambulatory clinic optimization assuringstandardized approach to attaining defined operational metrics.

  • Engage staff and providersto promote team building and collaboration and contribute to the successof the clinics quality, fiscal, employee and patient experience.

  • Maintains establishedpolicies, procedures, and objectives that include revenue cycle functions,quality assurance, environmental, and infection control policies.

  • Ensures that qualityservices are provided according to established policies and procedures.

  • Works in a collaborative dyed with the department specific MedicalDirector.

  • Resolves anymedical-administrative problems and keeps lines of communication open withstaff to ensure high employee morale and a professional clinic atmosphere.

  • Interacts frequently withproviders and staff regarding the business and clinical operations of thepractice.

  • Support Clinic OperationsManagers in the day to day operations of the practice. Analyzes andsupports changes in office organizational systems, policies and procedures,and ensures that there is standardization and implementation.

  • Drives optimization ofsystem wide initiatives such as: LEAN, One McLaren, MMG Communicationstrategies, acquisitions, cascading huddles, provider, patient, and staffsatisfaction.

  • Develops all operatingbudgets and volume projections consistent with objectives and StrategicPlan of MMG.

  • Works with RegionalDirector of Operations to develop their department goals, forecasts,plans, and budgets.

  • Assists Clinic OperationsManagers in the organization of their practice functions and theirdepartmental staffing patterns.

  • Participates in selectionof Operations Management. Evaluates, develops, disciplines and, whennecessary, recommends termination of these personnel.

  • Monitors physicianactivities for contractual and physician time off compliance and advises RegionalDirectors of Operations on matters of concern.

  • Reviews and reconcilesannual physician compensation model financials.

  • Ensures policies and operationscomply with regulations and rules of regulating and accrediting bodies.

  • Reviews and assists ClinicOperations Managers in interpreting practice statistical and financialindicators and recommends adjustments to any anticipated or unexpectedchanges from acceptable variances.

  • On-boards newly acquiredpractices in a manner that develops and fosters a positive experience.

  • Performs other relatedresponsibilities as necessary



  • Bachelor's degree in Health Care Administration, Business Administration or related field.

  • Minimum 5 years in a progressive management position with a focus on program development, provider relations, marketing or in an Operations Specialist position.

  • Travel approximately 70 percent.

  • Current Michigan driver's license and proof of valid automobile insurance.

  • Must possess and consistently use excellent communication skills and teamwork problem-solving skills in order to develop relationships with regional providers.


  • Experience in specific department (Primary Care, Ortho/Neuro/Cardio, Medical/Surgical or Access) clinical operations.

  • Master's degree in Health Care Administration, Business Administration or related field.

  • Previous managerial experience in physician-hospital practice integration and applicable program development.

  • Experience in strategic planning, marketing, sales, networking and affiliations, physician practice development, referral base development, or outreach programs in health care is highly preferred.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Job: Director

Primary Location: Michigan-Petoskey-McLaren Northern Michigan

Organization MMG00-McLaren Medical Group - Admin

Employee Status Regular

Shift Day Job

Job Type Standard

Schedule Full-time

Req ID: 21001696

Company Info

Company Name
McLaren Health Care
Zip/Post Code