Job Description

Customer Service Representative (CSR)

Global Marine Insurance Agency (a division of Specialty Program Group) is hiring a Customer Service Representative in the Traverse City, Michigan office. Reporting to the Operations Manager, the Customer Service Representative will be responsible for contributing to the performance of the office by providing day-to-day support to the Underwriting Team and overseeing the servicing of policies for Global Marine's marine clients. This is a critical role in supporting the success of the business and we are looking for a self-starter who has a strong attention to detail.

Responsibilities :

  • Receive inbound calls including transferred calls from current clients

  • Place outbound follow-up calls for various reasons or documents

  • Answer questions about the product details, the company, and issues with account for the clients.

  • Assist clients with any technical issues experienced with website and escalate any issues to management appropriately.

  • Perform account maintenance activities

  • Meet Quality Assurance Requirements and other key performance metrics.

  • Process all endorsements, diary information, follow up if necessary, answer questions/concerns for client.

  • Upon notification from Accounting that an account is past due, contact the insured via email for payment.

  • Upon renewal, shop markets if necessary for price & coverage. Communicate with the producer, the client and the carrier.

  • Perform other job duties as they may be assigned including but not limited to processing renewals, scanning data into Navigator, etc.

  • Maintain a working knowledge of underwriting guidelines of multiple markets to properly service accounts.


  • High School Diploma

  • 1-2 years experience in Customer Service, Insurance or similar role

  • Demonstrated strong decision-making ability

  • Excellent communication skills, both verbal and written

  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

  • Flexibility with daily tasks

  • Ability to learn and navigate new software quickly

  • Strong ability to organize and prioritize

  • Excellent listening skills and the ability to ask probing questions, understand concern, and overcome objections

  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with clients over the phone

  • Proactive with a positive attitude

  • Watercraft knowledge and/or boating experience

  • Previous insurance experience preferred

  • P&C License or willingness to obtain one

  • Flexible hours during the boating sea

Join a Winning Team at Specialty Program Group, the wholesale MGA division of HUB International Limited:

Specialty Program Group (SPG) acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under discrete brands (portfolio companies). When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 12,000 professionals in 450 offices across North America. You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB's entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent!


Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Hi, we're HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected - through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit

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HUB International
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