Job Description

Clinical Business Intelligence Program Manager

JOB SUMMARY The Program Manager (PM) leads and develops teams that translate data into actionable information. Within the Clinical Business Intelligence Team (CBI), is responsible for the project management, end-user tool development, trouble shooting, user training, data refreshing, provision of information, and staff development for a specific area of the data warehouse. Areas where PM leadership and focus are needed include:

• Financial operations: Cost Accounting, Utilization, Reimbursement, • Clinical Tools: Safety and Quality • Visual Management: Dashboard and Scorecards, Performance Charts • Health Care Team: Productivity reporting, workforce planning

Within CBI, this position is designed as an entry level management position to prepare the individual for progression as a leader at Munson Healthcare, while providing dedicated leadership and focused effort on specific areas of need within CBI.


Bachelors Degree in a field related to engineering, information technology, finance, health information management, healthcare administration or other healthcare profession.

Five years healthcare related experience or experience with the provision of information or project management.

Proficient in the use of Microsoft Office products, and data base software.

Strong interpersonal skills and the ability to communicate and interact effectively with employees from all levels within the organization.

Proven ability to analyze data (statistical, financial and/or clinical), interpret meaning of variances and trends, and perform root cause analysis, across all operational areas.


This position is under the supervision of a Director. This position may also receive assignments from the Regional VP Finance.

Significant contact and interaction with customers and suppliers in many departments.

Ability to work independently, establish priorities, meet tight deadlines and handle diverse responsibilities.

Ability to function in a complex system environment with multiple entities and customers.

This individual will serve in a leadership/facilitation role in a team environment.

This position has direct supervisory responsibility for staff dedicated to the specific work area, although may give direction to other department members.


1 Supports the Mission, Vision, Values and True North objectives of Munson Healthcare.

2 Embraces and supports the Munson Healthcare improvement system.

3 Promotes personal and patient safety.

4 Promotes staff development

5 Uses effective customer service/interpersonal skills at all times.

6 Provides routine status updates to one-up supervisor

7 Facilitates access and training of CBI tools to end-users

8 Ensures periodic data refreshing processes are working and reliable.

9 Advises end users on effective use of information

10 Participates in process improvement teams.

11 Participates in data integrity improvement efforts

12 Retrieves, analyzes and interprets detailed clinical and business information and provides analytical support to management.

13 Understands the relationship and flow of data from systems (Cerner, Star, McKesson, Meditek, Kronos, etc...), to the data warehouse.

14 Demonstrates and develops a proficiency with data warehouse software.

15 Actively participates in setting department goals and plans.

16 Communicates with management and administrative personnel regarding resolution of BI problems, creation of new BI systems/structures and the distribution of information.

17 Works closely with the Director of CBI and teammates on underlying software program development and problem solving

18 Fosters a collaborative working environment

19 Ability to manage and make decisions in spite of ambiguity

20 Performs other duties and responsibilities as assigned.

Company Info

Company Name
Munson Medical Center
Zip/Post Code