Job Description

Clinic Operations Spec


Regions include: Bay, Central, West Branch, Caro, Thumb, Northern

Responsible for providing support for the stabilizing,

standardizing, simplifying and sustaining of Process Excellence within the operations

of McLaren Medical Group (MMG). Actively leads and mentors all levels within MMG

in developing problem solvers to improve the patient care experience,

regulatory goals and all operational metrics such as: core measures, patient

safety, quality, cycle time, rework, patient and employee experience. Works as

a direct extension to the Regional Director of Operations around systematic

development and rapid implementation of lean practice and clinic optimization.

  • Provides support for the analysis, coordination and integration of clinical processes, particularly those pertinent to strategic objectives.

  • Provides direction in performance improvement approaches to creating performance improvement plans, defining appropriate aims and measures in collaboration with service line leadership

  • Leverages clinical information technology, process design, change management and evidence to facilitate improvements in the patient care experience, quality and financial and regulatory goals with emphasis on core metrics. Utilizes lean sigma methodologies to facilitate improvement initiatives.

  • Leads and facilitates teams utilizing project management skills through the development and refinement of clinical designs, including process flows, order sets, decision support, analytic reporting, documentation templates and online forms. Acts as an ambassador and change agent to build a culture of continuous improvement.

  • Analyzes and interprets data, operational and procedural problems related to assigned service line projects.

  • Develops metrics that provide data for process improvement measurement, identifying indicators for future opportunities.

  • Mentors project team members in improvement methods, project management, change management, group dynamics.

  • Implements solutions and develops appropriate monitor and control plans to ensure implementation and hardwiring change.

  • Develops and maintains collaborative relationships with internal and external peers and partners.

  • Develop, trains and mentors on process improvement methodologies with a heavy focus on Lean, Change Acceleration, Rapid Process Improvement and Six Sigma.

  • Maintains effective communication and working relationships with customers and project team members.

  • Maintains detailed records of project meetings, status and outcomes.

  • Communicates and reports project status to all stakeholders from staff to senior leadership.

  • Performs other related job duties as requested.



  • Bachelor's Degree with amajor in Business Administration, Healthcare, Planning, clinical orclosely related field

  • Five (5) years offull-time experience in a similar role or direct clinical managementexperience

  • Two (2) years ofleadership experience


  • Experiencewith and working knowledge of Lean Six Sigma

  • Six Sigma Certification

Equal Opportunity Employer ofMinorities/Females/Disabled/Veterans

Job: Manager

Primary Location: Michigan-Petoskey-McLaren Northern Michigan

Organization MMG00-McLaren Medical Group - Admin

Employee Status Regular

Shift Day Job

Job Type Standard

Schedule Full-time

Req ID: 20005923

Company Info

Company Name
McLaren Health Care
Zip/Post Code